Contact centre (BPO) use case
Discover how leading BPO fixing latency, security & scale with Tata Communications IZO™ Multi Cloud Connect.
Key takeaway
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Challenge
Contact center BPOs face latency, security risks, and management complexity as they adopt multi-cloud platforms for CRM, CTI, WFM, and AI/ML.
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Solution overview
IZO™ Multi Cloud Connect offers dedicated, low-latency, and secure connections between cloud applications, ensuring smooth call routing, fast data access, and simplified operations.
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Tata Comm advantage
99.99% uptime, global connectivity fabric, centralised management, and regulatory compliance.
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Benefits
3X faster delivery, improved voice quality, stronger data security, enhanced agent productivity, and superior customer experiences.
