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Frost Radar™ names Tata Communications a Visionary Leader in CPaaS
Recognised by Frost & Sullivan in the Frost Radar™: Communications Platform as a Service, 2026 for innovation and growth in AI-powered customer engagement.
Tata Communications has been recognised as a Visionary Leader in the Frost Radar™: Communications Platform as a Service (CPaaS), 2026. The report highlights Tata Communications' evolution towards an AI-first customer interaction suite, combining communications, customer context, journey orchestration, and AI-powered execution to enable outcome-driven customer engagement.
Key highlights
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Recognised as a Visionary Leader in Frost & Sullivan's Frost Radar™Communications Platform as a Service, 2026.
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Frost & Sullivan highlights Tata Communications' evolution from channel delivery to an AI execution layer powered by Commotion, integrating customer context, orchestration, and AI-powered actions.
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Recognised for strengths in Voice AI, customer engagement innovation, global communications capabilities, and AI-driven customer interaction workflows.
