How Tyger Capital’s contact centre transformation fueled 40% growth
Naved Hussain, Head IT and BSG at Tyger Capital, shares their journey from cloud migration and cybersecurity to network connectivity and a modern contact centre setup.
Recognised by top analysts
The greatest cost of siloed systems? Unhappy customers
Eliminate friction with a unified view, so every agent has the full story, and every conversation feels effortless.
REPORT
Harvard Business Review Analytic Services CX report on customer interactions
Discover key insights on the evolving CX landscape, expert perspectives, and strategies to enhance customer interactions.
VIDEO
Elevate CX with cloud-powered contact centres
How Tata Communications Kaleyra CCaaS, an integrated solution helps boost agent productivity and enhance customer experiences.
REPORT
Explore CCaaS adoption trends and customer buying behaviour
Discover market drivers, deployment insights, and how a single vendor approach ensures cohesive support experiences.
EXPERT INSIGHT
Next-gen CCaaS strategies: An exclusive talk with ISG
Kenn Walters and Anand Viswanathan explore how seamless CX can enable delightful customer-agent interactions.
Simplify your contact centre transformation. Amplify customer success.
With Tata Communications Kaleyra™, you have the freedom to design a contact centre that truly fits your business, whether hosted by us, powered by our trusted partners, or deployed in a hybrid model. Backed by Kaleyra™.ai and our global Digital Fabric, we bring intelligence, scalability, and flexibility to transform customer journeys, while lowering costs and accelerating long-term growth.
Unprecedented control
Unprecedented control
Gain complete supervision of agent-customer interactions with a seamless, integrated infrastructure, managed by a single trusted partner.
360°
operational insights
Real-time
dashboard for increased control
Faster Time-To-Market
Faster Time-To-Market
Leverage intelligent automation and global compliance expertise for fast, seamless deployment.
Up to 60%
faster deployment
3 weeks
migration time for Asia's premier integrated healthcare provider
Swifter resolutions
Swifter resolutions
Empower your team with real-time insights to resolve customer issues efficiently and enhance service quality.
Up to 40%
reduction in time and steps between the first call and resolution.
80%
boost in call handling efficiency
Contact Centre solutions built for you
- Tata Communications Cloud
- Partner Cloud
Kaleyra™ CCaaS
A global, multi-tenant CCaaS solution that seamlessly integrates with CRM systems, Microsoft Teams, BOTS, and social media to elevate customer and employee experiences for businesses of all sizes.
Genesys Cloud CX™ powered by Tata Communications
An AI-powered cloud contact centre platform with in-app calling, shared organisation functionalities, enhanced insights and more - powered by our Genesys Global Platinum Partnership.
Amazon Connect by Tata Communications
A cloud contact centre solution with inherent AI/ML capabilities, powering personalised customer experiences with seamless migration and best-in-class service delivery for Amazon Connect.
Webex Contact Centre powered by Tata Communications
A pure cloud-based unified, omnichannel contact centre solution for small to large enterprises with geographically diverse delivery locations, riding on Tata Communications’ Global VPOP network.
Smart integrations for smarter CX
Effortlessly connect with business tools for seamless interactions.
Elevate every customer touchpoint with CCaaS
1
Enhance customer satisfaction with seamless support
Resolve issues faster with automation, self-service, and live agent collaboration.
2
Drive engagement with contextual conversations
Leverage insights to launch personalised campaigns, automate outreach and boost conversions for higher ROI and brand loyalty.
3
Win more deals with streamlined communication
Build trust with relevant conversations, streamline follow-ups, and deliver compelling pitches with access to the latest data. Accelerate sales cycles to convert leads into loyal customers.
A partner you can trust
Major Contender in Everest Group Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2024
2024
Juniper ResearchFuture Digital AWARDS 2024Gold WinnerBest CCaaS Solution
2024
Recognised as a 'Leader' in ISG CCaaS Report 2023
2023
Why choose Tata Communications?
Why choose Tata Communications?
Peace of mind with end-to-end accountability
-
- Single strategic partner for contact centre tech stack
- Single hand to shake for cloud, network, and voice implementations
- Unified helpdesk in managing and providing post-deployment support
Global availability, powered by our robust network
-
- World’s largest undersea cable system.
- 200+ countries and territories of operation.
- 24x7x365 support.
- 17+ cloud data centres globally.
Improved business/customer SLAs
-
- Comprehensive services, including Day 1 onboarding, Day 2 Support with experts
- Monitor critical business KPIs like Service Levels, Abandoned Call Ratio, and more
Expert resources, unmatched support
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- 4000+ experts across Engineering, Project management, operations, and more
- 100% Expertise in Genesys - CCP CCIE Certified and ITIL Certified Specialists
- End-to-end SLA across voice, Genesys cloud and connectivity
- 24/7 NOC Support with proactive monitoring
- Periodic Lifecycle review of the entire service
Harvard Business Review Analytic Services CX report on customer interactions
Gain insights from CX experts and industry leaders. Discover best practices to build and enhance your customer interaction strategy in an evolving landscape.
Raise the bar for CX and EX with a future-ready all-in-one suite
Fuel growth with connected experiences for customers and employees.
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Brochure
Kaleyra TX Hub: The smart agent interaction platform
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Customer experience. Reimagined, rewired, reinforced
Tata Communications Customer Interaction Suite (CIS) transforms fragmented CX into a connected, ...
