Enhance CX and agent efficiency with one simplified interface
Tata Communications Kaleyra™ TX Hub is an intelligent interaction layer that connects tools, channels, and context to deliver Total Experience (TX). It is an AI-powered, no-code platform built to unify the contact centre experience with one smart agent desktop, enabling faster, smarter resolutions.
Deliver intelligent, integrated CX at enterprise scale
Empower agents to deliver smarter outcomes across every interaction
Keep your contact centre agile and customer-focused with a single interface that integrates all your tools and channels.
Kaleyra™ TX Hub across industries
Elevate trust
Real-time AI insights and unified systems reduce compliance risks, improve service quality, and enhance customer trust in financial services.
Deliver timely support
Omnichannel orchestration and instant access to customer history accelerate issue resolution and deliver personalised shopping experiences.
Enable seamless travel experiences
Contact centre agents equipped with integrated tools and dynamic workflows efficiently manage bookings and seasonal spikes, boosting satisfaction and loyalty.
A Single platform for seamless CX
Out of the box, no-code integration to business systems and data
Enable out-of-the-box, no-code integration with business systems, data, and workflows. Connect CRMs, channels, and enterprise apps effortlessly.
Dynamic JIT UX/UI
Stay agile and responsive with real-time UI updates.
True omnichannel routing
Manage voice, chat, SMS, WhatsApp, and more from one platform for consistent customer experiences.
Adapter-based event architecture
Plug-and-play event updates ensure faster enhancements with less effort
Unified agent desktop with 360° view for agents
Single interface for all interactions simplifies processes and speeds up resolutions.
AI Assist + sentiment analysis
Boost productivity with real-time AI assist, sentiment analysis, emotion detection, and live guidance, improving response quality and CX outcomes.
Gamification + automation (OOTB)
Keep agents motivated and processes seamless with call guides, triggers, wrap-up codes.
Drag-and-drop workflow builder
Design, customise, and deploy workflows effortlessly with an intuitive visual flow builder that reduces agent effort.
Platform agnostic
Integrate seamlessly with any existing contact centre software, from Cisco, Amazon, Genesys or others.
Count on us for proven results
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A partner you can trust
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Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard
Why choose Kaleyra™ TX Hub?
Why choose Kaleyra™ TX Hub?
Unified agent experience
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- Anywhere, anytime secure access for agents to work seamlessly from any location
- Centralised Desktop with layout designer and standard gadget enables better FCR, NPS, and agent retention
Ease of Deployment
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- Seamless UI for migration ensures smooth transitions
- Scalable, compliant, and cloud-ready solution
Single strategic partner
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- End-to-end ownership
- Access to top next-gen communication channels like WhatsApp
- Single source for Channel, CRM, Peripheral adapters, reducing vendor complexity
Deeper insights and agent intelligence
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- Centralised administration and reporting
- Single-pane-of-glass visibility for strategic insights.
- Advanced analytics engine to optimise agent productivity and enhance customer outcomes
Ease of Use
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- No-code orchestration layer to design and manage workflows without IT dependency
- Plug-and-Play DIY Admin controls for agile operations
Explore Resources
Webinar
Unlocking the Future of Hybrid Work: UCaaS, Seamless Migration & Smart Meeting Rooms Explained
Discover how modern enterprises can optimise collaboration in hybrid workplaces with Unified ...
