Business impact
in action
Reduces
international call spend
Brings
down costs in three ways
Enables
easy network-wide connectivity
The Challenges
The company relied on costly in-country telecom providers and needed a 'Follow the Sun' model for seamless 24/7 global operations.
The Solution
Tata Communications Global SIP Connect provided MPLS-based SIP trunking with intelligent call routing and QoS optimisation.
The Result
The solution enhanced call quality, reduced costs, and enabled 24/7 global operations, driving higher efficiency and customer satisfaction.
With this solution, we have a single platform that caters to all phone calls, be it inbound, outbound or on-net. This integration and standardisation have significantly improved our communications infrastructure in terms of quality and cost, bringing all employees on to a single platform.