Intelligent CX designed for enterprise growth
Kaleyra™.ai is an AI-powered customer experience platform (CXP) that helps drive exponential growth by connecting disparate data sources, orchestrating cross-channel customer journeys, and leveraging integrations. Built on cutting-edge agentic, generative and conversational AI, the platform’s composable architecture and advanced analytics deliver scalable, adaptive, and intelligent CX at planet-scale.
Smart CX platform for seamless interactions
Composable CDP
The composable CDP aggregates real-time, 360° customer profiles from all touchpoints, unifying customer attributes, engagement, product, and event data for real-time activation across marketing, care, and analytics. While the 200+ prebuilt integrations with CRMs and analytic tools support rapid deployment, its zero-copy architecture enables secure data access.
AI Intelligence
Kaleyra™.ai offers 100+ industry-specific AI agents with prebuilt templates for Retail, BFSI, Travel, Healthcare, and more. It enables no-code multi-agent AI workflows with smart segmentation and predictive recommendations. With dynamic asset creation, it helps engage customers at the right moment with the right messaging, while incorporating Human-in-the-Loop for quality and compliance.
Omnichannel journey builder
The omnichannel journey builder connects channels such as email, WhatsApp, SMS, push, and voice for seamless 1:1 hyper-personalization at scale. It delivers AI-driven lifecycle workflows for automated, timely engagement, boosting marketing impact and conversion with unified, consistent customer journeys.
Insights & Analytics
Track business goals and campaign performance with real-time conversational analytics. Monitor agent performance, run A/B tests, and leverage continuous learning feedback. Custom dashboards provide clear insights to optimise campaigns and improve results.
Integrations and partnerships for effortless CX
Deliver intelligent interactions across industries
Intelligent retail
Recover abandoned carts, drive loyalty, and forecast demand with AI-powered insights.
Smart BFSI solutions
Automate e-KYC, detect fraud in real time, and secure customer data digitally.
Seamless travel experiences
Recommend trips, update passengers in real time, and enable AI-powered itinerary management.
Connected care
Simplify appointments, support with virtual health assistants, and automate insurance queries.
Personalised support
Recommend cars, create email campaigns, and generate dynamic pricing using sentiment and loyalty.
A partner you can trust
.jpeg?width=445&height=537&name=Juniper%20Research%202025%20cPaas%20thumbnail%20(1).jpeg)
Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard
Why choose Kaleyra™.ai?
Why choose Kaleyra™.ai?
Unified CX platform
-
End-to-end integration of CCaaS, CPaaS, CDP and AI for frictionless experiences
SLM-powered intelligence
-
Industry-tuned Small Enterprise Language Models to deliver smarter CX with greater accuracy and lower cost
Vertical-Specific Al
-
Pre-built agentic Al use cases tailored for Retail, BFSI, Airlines, Healthcare, and more.
Secure
-
Enterprise-grade reliability with global compliance, ISO standards and data sovereignty
Scalable
-
Optimised for planet-scale orchestration with a focus on lower total cost of ownership (TCO) and operational simplicity.
Actionable insights
-
Get real-time insights with conversational reporting, to evaluate performance metrics accurately.
Industry-leading security & compliance
Our enterprise-grade security meets global standards
