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Case Study

Flipkart & Tata Communications Kaleyra

Discover how Tata Communications empowered Flipkart’s e-commerce growth with advanced call masking, optimised delivery rates, and high-speed support for seamless customer experiences.

Tata Communications partnered with Flipkart to enhance call connectivity and privacy with call masking.

  • Proactive infrastructure planning for major sales events, like Big Billion Days.
  • Best-in-class SLAs supported by dedicated TPM, operations, and support teams.
  • Improved customer interaction and privacy with secure data processing.
  • Future focus on expanding to OTT channels like WhatsApp for enriched customer engagement.