Business impact
in action
170
IZO™ Prime Hybrid WAN connects 170 sites
Complex
global rollout completed professionally
Management
simplified, IT costs reduced
The Challenge
Global producer of specialty chemicals with
170 manufacturing sites, some in remote
locations, had big network issues.
With 16 MPLS providers, the firm’s global
WAN was expensive and hard to manage.
Streamlining voice and UC provision was
necessary to better handle worldwide calls
to the contact centre while supporting
internal conferencing.
The Solution
The company chose an IZO™
Prime Hybrid Enhanced WAN solution, with DPS and app
recognition, from Tata Communications.
The platform combines highly secure MPLS
connections and Internet links, supporting a
planned move to AWS public cloud.
Global SIP Connect lets customers easily
reach the contact centre, and facilitates
conferencing anywhere in the world.
The Result
Using a single provider has simplified
management, reduced IT costs, and enabled
an active/active WAN architecture with
circuit optimisation.
Customer service has improved with reliable
incoming calls delivery to the contact centre
from across the planet.
Employees can collaborate more effectively,
thanks to better voice and call functionality.
I didn’t expect deployment to be so simple. Tata Communications absorbed all the pressure and delivered advanced hybrid WAN and voice solutions to support customer service and collaboration. That even extends as far as China and Latin America.