Business impact
in action
100000
global customers securely served globally
110+
countries with ITFS coverage
Five 9s
uptime, under 1 minute downtime/week
The Challenge
Needed to bridge distance between global operations with reliable voice solutions while maintaining cost-effectiveness.
The Solution
Tata Communications implemented Global SIP Connect providing enhanced coverage, redundancy, and interoperability with existing systems.
The Result
Achieved improved ROI with minimal disruption, enhanced global coverage, superior voice quality, and scalability aligned with business growth needs
The true value and ROI, however, comes from the increase in efficiency and better customer experience – thanks to features such as ICR, ITFS and UIFN access to our call centres.