Business impact
in action
88%
reduction in Mean Time to Resolution (MTTR) through AI-led automation and remediation workflows.
99%
IT estate visibility achieved across more than 30,000 infrastructure components through continuous discovery and unified observability.
87.5%
reduction in compliance effort, with policy-driven governance replacing manual audit-based processes.
The Challenges
Tata Communications faced fragmented visibility across a large multi-vendor environment, manual operational processes, slow incident resolution, tool sprawl, and governance challenges caused by compliance drift. Operations teams were spending significant time switching between tools and manually investigating incidents.
The Solution
ThreadSpan™ was implemented as a unified AI-native control layer that integrated with existing tools, provided a single-pane-of-glass view, enabled AI-driven discovery and automation, and standardized workflows across all IT domains. Autonomous agents continuously monitored, analyzed, and remediated issues while enforcing governance and compliance policies.
The Result
Streamlined management of complex global IT environment and a more proactive operating model. The platform enabled end-to-end visibility across infrastructure domains, reduced reliance on manual intervention, and standardised workflows across teams and technologies. The transformation helped Tata Communications move to a scalable, intelligent, and operationally efficient IT ecosystem.
We deployed ThreadSpan™ inside Tata Communications to address the same operational challenges our customers face every day. Running it on our own IT environment gives us confidence in how it performs at scale — and allows us to demonstrate real outcomes."