Business impact
in action
99%
happy with response quickness
9.8/10
Satisfaction with WhatsApp
6000
WhatsApp chats managed monthly
The Challenges
Verisure needed to enhance customer experience beyond traditional email, phone calls, and app-based communication channels.
The Solution
Tata Communications implemented WhatsApp Business API through Kaleyra platform, enabling secure, scalable, round-the-clock customer messaging.
The Result
Customer satisfaction soared with 9.8/10 rating, 99% response time satisfaction, and monthly WhatsApp conversations growing from 1,000 to 6,000.