At Tata Communications, we value your privacy. Regardless of whether you are our customer, a visitor to one of our various Tata Communications websites, or someone we deal with in our ordinary course of business, protecting your privacy is important to us and is a responsibility that we take very seriously.
By using our Sites or our Services, or otherwise providing information to us, you agree that your personal information will be handled as described in this Policy. You also agree to the terms for accessing and correcting data as described in this Policy. Your use of our Sites or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service (which are incorporated by reference into this Policy). Depending upon your interactions with Tata Communications, other terms may also be applicable to you.
Information We Collect Directly From You. When you communicate or do business with us, we collect information from you, and this may include personal information. For example, we collect information from you when you sign up for our Services, create an online account with us, make a purchase, request information, submit a trouble ticket, participate in a contest or survey, or otherwise contact us. The type of information that we collect depends on your interaction with us, but may include, where permitted by applicable law, the following: your name, company name, email address (business or personal), mailing/billing address (business or residential), credit card/billing information, telephone number (business or personal), and any other information that you choose to provide.
We may use the information we collect from you in aggregated form or we may associate it with your username and other personal information that we collect about you. We may also combine information collected about you on one of our Sites with information collected through one or more of our other Sites or through your use of our Services for the same purposes as we would use such information in non-combined form. We explain how we use and disclose the information we collect about you below.
Information About Your Use Of Our Services. Where permitted by applicable law, we also collect information about your use of our telecommunications and interconnected voice over internet protocol (VoIP) services (including services purchased offline), such as call records (excluding the content of the calls), minutes used, features used and traffic data, amongst other data.
Information We Collect About You From Third Parties. We also may collect information about you, such as name, contact, or demographic information from third party sources, such as research service providers. Where permitted by applicable law, we may combine this data with information that we already maintain about you. We will use this information as described in this Policy.
We use the information that we gather about you for the following purposes:
We may share your information as follows:
We may also share your information in the following circumstances and with the following persons/entities:
If you submit your resume or otherwise apply for a job with Tata Communications, we use and disclose the information you submit for employment consideration only unless we otherwise obtain consent from you.
We may use third parties such as network advertisers to display advertisements about Tata Communications on third party websites. Network advertisers display advertisements on third-party sites, based on your visits to our Sites as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested.
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”), the Digital Advertising Alliance (“DAA”), or, in Europe, the European Interaction Digital Advertising Alliance (“EIDAA”). For more information regarding this practice by NAI, EIDAA members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI, DAA, and EIDAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp, www.aboutads.info/choices, and www.youronlinechoices.com.
Where permitted by applicable law, we may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or through the instructions in this link: http://info.tatacommunications.com/UnsubscribePage.html. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
We may invite you to post content on our Sites, including your comments, pictures, and any other information that you would like to be available on our Sites. If you post content to our Sites, the information that you post will be available to other visitors to our Sites. If you post your own content on our Sites or Services, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
Our Sites and our online Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Our Sites may include social media plugins such as “like” and “share” buttons. By clicking on such a plugin, the data you want to like or share will be provided to the relevant social media site. We are not responsible for the practices of such third party social media sites once you have clicked on any such “like” or “share” button. We will not collect any data about you from social media sites.
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect through our Sites and the provision of our Services. Despite our best efforts, you will appreciate that no data security measures can guarantee 100% security.
You should therefore take steps to protect against unauthorized access to your password, phone and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity.
If you are a resident of California, U.S.A, you may request a list of certain third parties to whom we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at firstname.lastname@example.org. Please allow up to thirty (30) days for a response.
To access, correct, amend, or delete your account information and other personal information that the Company may be storing about you (for example, your name, address, or billing information), you may contact your customer service representative or send an email to the following address: email@example.com. To protect your privacy and security, we will also take reasonable steps to verify your identity.
Tata Communications may transfer personal information across national borders. Your personal information may be transferred to and processed by other Tata Communications entities and third parties for the following purposes, where permitted by local law: to fulfill our contractual obligations to you, to manage your account, for business operations (e.g., order management, billing, client services), to monitor compliance with our policies and procedures, to improve our products and services, to monitor compliance with law, and for other purposes for which we may notify you from time to time. We may also transfer your personal information to third party service providers from whom we purchase software that we use for the purposes of managing your account, business operations, and, in accordance with applicable law, identifying new products or services which may be of interest to you. These third-party service providers host our data and may use a cloud solution and store data in the United States.
Such other Tata Communications entities and third parties may be located outside of your country of residence and that transfers to the same may include transfer to, and processing in, countries such as the United States and India which may not provide an equivalent level of data protection laws as the laws in your country of residence.
Any such transfer will occur either on the basis of any consent you have provided or on the basis of EU Commission-approved model clauses (which seek to ensure an equivalent level of protection for your personal information as provided by your country of residence). As a result of such transfers, your information may be subject to access by law enforcement and government entities in countries other than your country of residence, including courts and tribunals in accordance with laws applicable in those jurisdictions.
Tata Communications takes steps to ensure that your personal information is protected when transferred to and processed by these Tata Communications and other entities, and to ensure that such processing complies with applicable laws. If you have questions about the third parties to whom we have transferred your information, you may email us at Legal Compliance.
Tata Communications has initiated a global project to prepare for GDPR, both for its internal processes and for its commercial offerings. Tata Communications understands that its customers will rely on Tata Communications’ products and services to achieve GDPR compliance within their own organizations and Tata Communications is well-prepared to meet this critical need. As part of its GDPR project, Tata Communications has conducted an in-depth gap assessment to determine and address new privacy obligations under GDPR. A GDPR Steering Committee and Working Group has been set up in the company which includes representatives from all Tata Communications’ business and/or shared services units. Based on the gap assessment report, the team is actively working with the relevant stakeholders to implement necessary remedial steps to the company’s existing personal data practices and processes including but not limited to adoption of privacy by design and privacy by default. Tata Communications has already embedded and will continue to embed data protection principles even more deeply into its business processes, with the objective that technical and organizational security measures limit, by default, the amount and use of personal data to what is specifically required.
GDPR is an important step forward for clarifying and enabling individual privacy rights. Tata Communications is committed to GDPR compliance across its products and services when enforcement begins May 25, 2018 and will provide GDPR related assurances in its contractual commitments then.
This Policy is subject to change, and any changes to this Policy will be posted on our Sites. All information submitted through the Sites to Tata Communications is subject to the terms and conditions of this Policy, as amended.
You may email us at the following address – please describe the nature of the problem or issue you wish to report in detail, or you may write to us at the following address: firstname.lastname@example.org
Tata Communications (America) Inc.
2355 Dulles Corner Boulevard
Herndon, VA 20171
Click here for details on the data controller for our Sites.
A Data Privacy Schedule for Company Suppliers can be found here