Cloud Enabled Contact Center Transformation

Over the past few years, contact center technology and solutions have entered an era whereevery day, millions of agents carry out conversations that shape the end-user experience, thatinfluence business success. Over 80% of end users carry first impressions of a company basedon the first interaction they have had with the contact center. Equipping organizations withthe right contact center infrastructure and applications to respond to Omni channel conversations has become a business imperative