Contact Centre As A Service: Reshaping The Customer Service Landscape for Businesses

“Customer at the heart of EVERYTHING” – This has been the objective of every company in today’s fast-changing global business scenario. With a maturing technology landscape, businesses are looking to adopt and implement new solutions for improved productivity and operations which will ultimately result in better customer experience. Digitizing customer experience is fast becoming a key necessity among businesses as customers today are spread across different parts of the globe and want to interact via different channels and modes with their brands.