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Interaction eBooks

Guide to getting started with MMS

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Guide to getting started with MMS
Learn how brands can effectively leverage Multimedia Messaging Services (MMS) to enhance customer engagement, boost brand recognition, and drive sales. Take a deep dive into the benefits of MMS over traditional SMS with powerful use cases, best practices and implementation strategies.

Key takeaway

  • Description

    Discover the marketing power of MMS with its superior opt-in rates, visual appeal, and higher engagement levels. From promotional coupons and product showcases to back-in-stock alerts and holiday greetings, MMS campaigns leverage rich media content for maximum impact. This guide also includes technical best practices and insights on backend infrastructure for seamless content management and delivery.

  • Market Challenges

    In a world of growing digital noise, brands struggle to capture customer attention through traditional text and email formats. Low engagement rates, cluttered inboxes, and impersonal SMS limit campaign success. To achieve higher conversions, personalisation, and omnichannel consistency, businesses need more interactive and visually rich communication channels like MMS.

  • Solution

    Tata Communications Kaleyra’s MMS solution enables businesses to send dynamic content—images, videos, GIFs, QR codes, and files—through MMS. The platform delivers high throughput, carrier optimisation, and personalised campaign strategies. Real-world case studies, including Coca-Cola’s interactive billboard and BMW’s personalised outreach, highlight MMS’s ability to drive engagement, shareability, and measurable revenue impact.

Download the PDF

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Guide to getting started with MMS
Assessment
Could your customer interactions be driving more value for your business?

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