Why choose Tata Communications?
1
One-stop global partnership solution
With Genesys Cloud CX™ powered by Tata Communications, you get coverage across 200 countries and end-to-end SLAs covering GSIP, MPLS and IZO™ Connectivity.
2
Voice & network services
Single-window service for Global SIP + Genesys Cloud CX™ across AWS, Global MPLS, ILL & IZO™ Private Connect and Amazon Direct Connect.
3
Extensive partner ecosystems
Optimise operations with multi-cloud architecture across CCaaS, UCaaS and AI NLP platforms, including Microsoft Teams DR, Google Dialog Flow, Calabrio One WFO and Amazon Lex and Direct Connect.
4
Advanced service delivery
Trained and certified ASD teams on Genesys Cloud CX™ with proven experience in bespoke large-scale global contact centre migrations to cloud, covering diverse use cases.
5
Service assurance and support
Fully managed service with 24/7 support from a dedicated Service Desk ensures end-to-end SLAs management, Problem & Incident Handling and Periodic Lifecycle reviews of your contact centres.
A partner you can trust
Our latest resources
White Papers
Cavell & Tata Communications survey: AI maturity in contact centres
Research-based insights into why orchestration, Voice AI, and an AI operating system are becoming ...
Knowledge Base
Transforming customer experience and operational efficiency with InstaCC™ for revenue cycle management
