Why choose Tata Communications?
1
One-stop global partnership solution
With Genesys Cloud CX™ powered by Tata Communications, you get coverage across 200 countries and end-to-end SLAs covering GSIP, MPLS and IZO™ Connectivity.
2
Voice & network services
Single-window service for Global SIP + Genesys Cloud CX™ across AWS, Global MPLS, ILL & IZO™ Private Connect and Amazon Direct Connect.
3
Extensive partner ecosystems
Optimise operations with multi-cloud architecture across CCaaS, UCaaS and AI NLP platforms, including Microsoft Teams DR, Google Dialog Flow, Calabrio One WFO and Amazon Lex and Direct Connect.
4
Advanced service delivery
Trained and certified ASD teams on Genesys Cloud CX™ with proven experience in bespoke large-scale global contact centre migrations to cloud, covering diverse use cases.
5
Service assurance and support
Fully managed service with 24/7 support from a dedicated Service Desk ensures end-to-end SLAs management, Problem & Incident Handling and Periodic Lifecycle reviews of your contact centres.
A partner you can trust
Our latest resources
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Building Smarter CX: Your Step-by-Step Guide to AI in Action
With AI redefining customer interactions, enterprises are seeking smarter, integrated solutions to ...
Analyst Recognitions
Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CCaaS Leaderboard
Juniper Research names Tata Communications an Established Leader in its 2025 CCaaS Leaderboard for ...
