Ganesh Lakshminarayanan
MD & CEO, Tata Communications
India’s AI opportunity will be realised not only through large enterprises, but by empowering millions of SMBs with access to world-class digital infrastructure and intelligence capabilities. By combining TTBS’s extensive SMB relationships with our cloud, AI and communications expertise, we are creating a differentiated platform that allows businesses to adopt AI with confidence, while ensuring data sovereignty, security and scalability. This is also a powerful example of how Tata Group companies can come together to expand access, create new value for customers and unlock future growth opportunities.
Harjit Singh
MD, Tata Teleservices
Combined capabilities that translate into real business impact
<500 ms
latency Voice AI for natural, human-like interactions
150+
industry-specific AI agents with prebuilt templates for Retail, BFSI, Travel, Healthcare, and more
Multilingual fluency
Voice AI to help businesses deliver personalised interactions
Robust security
Global compliance and data sovereignty
Turn AI potential into measurable business value
Vayu AI Cloud
Fully managed, sovereign AI platform that takes you from model building to production impact, without the cost surprises, tooling chaos, or governance risks that slow teams down.
Voice Al
Voice AI platform powered by agentic AI, built on speech-to-speech AI model, enabling real-time, multilingual, and emotionally intelligent conversations.
AI Workers
Task-specialised, goal-driven AI workforce that executes business processes autonomously, reducing costs and improving business outcomes.
Industry-specific CX use cases
1
Healthcare
Deliver 24×7 patient support by automating appointment bookings, medication reminders, and follow-ups, improving patient experiences while reducing administrative workload.
2
BFSI
Automate banking and insurance interactions by handling account enquiries, loan applications, policy renewals, payment reminders and claims updates with secure, personalised voice assistance.
3
Retail
Provide instant product recommendations, order tracking, returns support, store information and personalised shopping assistance, creating seamless customer experiences across every interaction.
4
Travel & Hospitality
Manage bookings, itinerary changes, travel updates, hotel reservations and guest requests with always-on AI voice agents that deliver fast, personalised support around the clock.
5
Automotive
Streamline the buying journey by scheduling test drives, booking vehicle servicing, sharing warranty information, coordinating roadside assistance, and answering product enquiries through AI-powered conversations.
Resources to help you choose better
White Papers
Cavell & Tata Communications survey: AI maturity in contact centres
Discover why orchestration, Voice AI, and a unified operating model are emerging as critical enablers of scalable, enterprise-wide AI transformation.
EBooks
Reimagine CX in the BFSI sector
With evolving expectations, rising digital adoption, and the need for secure, personalised interactions, banks and financial institutions must leverage AI...
