<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1705902170274878&amp;ev=PageView&amp;noscript=1">

Robotic voice interactions and rigid platforms obscuring CX impact?

Ensure authentic conversations that drive results with voice AI.

Latency disrupting CX

Most voice AI platforms utilise speech-to-text and text-to-speech pipelines, resulting in delays and limiting real-time, empathetic, omnichannel experiences.

Cold, mechanical interactions alienating customers

Traditional voice interfaces struggle to understand tone, emotion, and interruptions, resulting in robotic and frustrating customer interactions that lack empathy and natural flow.

CX fragmented across channels

Most voice AI solutions stop at intent detection and hand off to humans, instead of autonomously completing tasks and delivering seamless customer journeys across channels.

Closed, inflexible stack that boxes you in

Many platforms offer limited customisation for brand voice, local accents, or domain-specific language, increasing data governance and compliance risks for enterprises.

Real-Time, Speech-to-Speech platform for enterprise CX

Tata Communications Kaleyra™ Voice AI bridges the gap left by traditional voice AI with a real-time platform that enables enterprises to own their brand’s voice and deliver natural, secure, and outcome-driven interactions at scale. By combining patent-pending speech-to-speech AI models, omnichannel journey orchestration, and a composable CDP, it delivers ultra-low-latency, emotionally intelligent, and personalised customer experiences.

Kaleyra™ Voice AI capabilities that deliver business impact

Kaleyra™ Voice AI merges understanding and generation for human-like, no-lag interactions. Supporting 40+ languages, it seamlessly integrates into workflows, including payments, KYC, marketing, customer care, and more.

Event orchestration
EdgeComputing_LowLatency
Ultra-low latency
EdgeComputing_LowLatency
Ultra-low latency
Processes and responds to customer speech in under 250ms, enabling natural, real-time conversations without awkward pauses or delays. This ensures seamless, human-like interactions and dramatically improves satisfaction scores
<250ms
end-to-end speech-to-speech latency
Unified and simplified agent interface
Experience&Ux_Omnichannel
Omnichannel journey orchestration
Experience&Ux_Omnichannel
Omnichannel journey orchestration
Maintains context across channels with smart handoff, enabling seamless customer journeys and unified experiences across voice, text, and digital touchpoints.
Voice + text
multi-modal engagement
Workflow Integration
Agility&Scalability_Scalability
Customisable & scalable
Agility&Scalability_Scalability
Customisable & scalable
Adaptable to any domain, accent, or brand voice using lightweight LoRA adapters, with auto-scaling and multi-tenancy for enterprise-grade deployments.
200+
concurrent users per node

Efficient & transformative CX with voice AI

Transform every customer interaction with best-in-class voice AI agents.

Download Brochure

Voice AI use cases across industries

  • Intelligent IVR replacement

    • Replace legacy IVRs with real-time, voice-first journeys for reduced handling time.

  • Secure KYC verification

    • Automate KYC with secure, voice-based verification and compliance.

  • Smarter patient support

    • Voice triage and post-care follow-ups for healthcare and pharma.

  • Personalised customer engagement

    • Order tracking & returns, personalised recommendations, voice commerce, loyalty & promotions.

  • Bookings, appointments & reservations

    • Reserve tables, schedule appointments, and provide updates without human intervention.

Where human and AI voices converge

Tata Communications Kaleyra™ Voice AI empowers CXOs, CMOs, IT leaders, and operations teams with a unified, real-time speech-to-speech platform. Deliver secure, natural, and brand-owned conversations at scale, driving customer delight and business growth. 
Edge&IoT_Edge

Enterprise-ready

Compliant with GDPR, HIPAA, RBI, DPDP, and more. Flexible deployment options. 

Collaboration_Meeting

Actionable conversations

Integrates with APIs to complete tasks, trigger workflows, and deliver measurable outcomes. 

True omnichannel routing

Channel coverage

Maintains context and continuity across digital channels for unified journeys, with smart handoff and multi-modal engagement, ensuring seamless transitions and consistent service. 

Agility&Scalability_Scalability

Scalability

Built for enterprise scale, the platform supports 200+ concurrent users per node. With auto-scaling and multi-tenancy, it ensures reliable performance and adaptability for organisations of any size/complexity. 

Why choose Kaleyra™ Voice AI?

Why choose Kaleyra™ Voice AI?

CommunicationPlatforms_UCaaS

Unified speech-to-speech platform for natural, real-time voice

  • Deliver human-like conversations instantly with a patent-pending, ultra-low-latency AI model. 

Automotive_Telematics

Enterprise-grade privacy, security, and compliance

  • Protect sensitive data and ensure compliance with secure deployment options. 

Trust&Recognition_Trust

Customisable voices tailored to your brand identity

  • Fine-tune for domain, accent, and tone to create a unique brand voice. 

Agility&Scalability_Scalability

Scalable across cloud, hybrid, and on-prem deployments

  • Supports 200+ concurrent users per node with auto-scaling and multi-tenancy. 

Frequently asked questions

What is Kaleyra™ Voice AI and how does it work?

Kaleyra™ Voice AI is a real-time, speech-to-speech platform delivering secure, human-like, and personalised voice interactions at scale.

Can the voice agent handle multiple languages and accents?

Yes, it supports all languages and regional accents and can be trained to adapt to any customer conversation.

How scalable is the platform for enterprise use?

Supports 200+ concurrent users per node, with auto-scaling and multi-tenant deployments for organisations of any size..

Does it integrate with other customer engagement channels?

Yes, it preserves context across channels, enabling seamless multi-channel orchestration and smart handoffs. 

How secure is Kaleyra™ Voice AI?

Kaleyra™ Voice AI offers enterprise-grade security and compliance, ensuring data privacy while enabling real-time, outcome-driven voice interactions. 

Explore Resources

Transforming CX with Speech-to-Speech Voice AI

Brochure

Transforming CX with Speech-to-Speech Voice AI

Discover Tata Communications Kaleyra Voice AI, a patent-pending speech-to-speech model delivering ...

Read More

Schedule a Conversation

Thank you for reaching out.

Our team will be in touch with you shortly.