Unleashing the full power of generative AI for customer interactions
Key takeaway
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Overview
This webinar focuses on the transformative impact of generative AI on customer service, content generation, and operational workflows. The panel explains how machine learning-driven content synthesis can deliver human-like interactions that drive deeper engagement.
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Key challenges
Organisations face high customer expectations, fragmented service experiences, and scaling difficulties across digital channels. Traditional automation tools fall short in delivering the contextual, dynamic responses modern customers demand.
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Our approach
Tata Communications harnesses generative AI within its Customer Interaction Suite and cloud platforms to transform engagement. By combining AI-powered insights, automation, and omnichannel orchestration, Tata Communications enables enterprises to scale personalisation, boost efficiency, and future-proof their customer service models.
