How to scale your CX strategy while maintaining compliance, trust and privacy
Key takeaway
-
Overview
The session explores real-world examples from eCommerce, food delivery, and mobility services, industries where cross-border compliance is non-negotiable. The panel shares strategies to align CX with regulatory requirements while ensuring seamless and secure interactions.
-
Key challenges
Enterprises expanding across borders must navigate complex and evolving regulations, including GDPR, HIPAA, and local data residency laws. Balancing trust, privacy, and performance in CX platforms is critical yet increasingly difficult with fragmented systems and varied compliance frameworks.
-
Our approach
Tata Communications offers secure, cloud-native CX platforms with built-in compliance, data protection, and privacy controls. From regulatory-aligned infrastructure to managed omnichannel solutions, Tata Communications helps enterprises scale globally while ensuring trust, consistency, and legal adherence in every customer and employee interaction.
