Business impact
in action
30%
increase in outbound call success
4.8/5
Customer satisfaction reached
4.24
Average call time dropped to 4 min 24 sec
The Challenge
Banca Widiba sought to preserve in-person banking experiences while shifting to digital services. They needed a remote communication channel that retained the personal touch and facilitated meaningful human interaction with customers, particularly after the pandemic.
The Solution
With Tata Communications’ video‑banking infrastructure (via partner Kaleyra), Banca Widiba launched “Dialogue”, a secure, WebRTC‑based video‑banking tool. It allows customers to initiate live video calls directly from their online portal, blending digital convenience and relationship-based banking.
The Result
Delivered a rich, face‑to‑face-like experience remotely, reducing transaction time while enhancing customer engagement.
Strengthened Banca Widiba’s innovative banking brand by catering to digitally empowered customers without sacrificing human connection.
Reinforced a strategic model that aligns with post-COVID customer expectations and digital-first services.
Tata Communications Kaleyra’s cutting-edge video banking solution empowered Banca Widiba to enhance customer engagement, seamlessly managing a large volume of calls while preserving the personal connection of face-to-face interactions.