Tata Communications helped Altisource transition seamlessly to an improved network

Altisource was facing significant challenges in its global connectivity setup: • Multiple network vendors with unmanaged circuits • Lack of defined SLAs aligned to business needs • High spending without receiving commensurate service quality • Operational inefficiencies during a key digital transformation phase

To overcome these issues, Altisource partnered with Tata Communications to implement a unified, managed service model. Key solutions included: • MPLS and Cloud connectivity for secure, reliable access • Adoption of O365 EpiVAD voice solutions for global collaboration and calling • Transition to a managed services approach with a single vendor model, a dedicated customer service team and direct access to Tata Communications leadership for seamless coordination

This strategic shift brought immediate and long-term benefits to Altisource: • Defined and enforceable SLAs, fully aligned to business operations • Achieved 100% uptime in network services • Faster issue resolution through centralised support • Improved global collaboration and communication across the enterprise • Strong, ongoing support from Tata Communications' leadership and service teams