Business impact
in action
36
markets globally
Multi-site
deployment (offices, warehouses, facilities)
Global rollout
of standardised communications
The Challenges
As DKSH expanded across regions, enterprise communications evolved independently in individual countries, resulting in:
-
Fragmented legacy PBX systems across countries
-
High complexity in managing multiple communication environments
-
Lack of standardised global calling and consistency
The Solution
-
Deployed Kaleyra™ Unified Communications with GSIP-based enterprise voice services integrated with Microsoft Teams
-
Enabled cloud-based enterprise calling via Direct Routing
-
End-to-end implementation and management by Tata Communications
The Result
-
Simplified operations and reduced IT workload
-
Faster user onboarding and number provisioning
-
Consistent, scalable communication across global locations