The Challenges
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International calls were managed through emails, spreadsheets and regular phone connections.
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No unified system to track conversations or manage contact details.
The Solution
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Adopted Tata Communications Kaleyra™ Phone with local callback numbers, dashboards and IVR/voicemail options.
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Provided a simple interface with minimal training and access via web and mobile.
The Result
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Better visibility and coordination through shared call history and dashboards.
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More streamlined follow-ups and improved accountability across the team.