Business impact
in action
The Challenges
Leonardo faced significant inefficiencies due to its reliance on voice-only communication for helicopter inspections. This manual approach hindered field technicians from accurately conveying complex issues in real time, leading to delays and decreased productivity. The lack of visual collaboration tools limited the ability of back-office teams to provide effective support, creating bottlenecks in the inspection process. Additionally, scaling a streamlined communication solution across a global operation required a tech stack that was both intuitive and adaptable.
The Solution
Tata Communications Kaleyra provided Leonardo with an embedded video calling solution, enabling field operators to connect with back-office experts via real-time video. The solution included features like screen sharing and whiteboarding to foster better collaboration. With 250+ field agents using the tool, Leonardo has significantly accelerated inspections, reduced downtime, and improved support effectiveness.
The Result
With more than 250 field agents using the tool, Leonardo has significantly accelerated inspections, reduced downtime, and improved support effectiveness. The enhanced communication system has helped streamline inspection workflows and strengthened operational efficiency across its global operations.