Business impact
in action
80%
Improvement in average call handling time
20%
Reduced abandoned calls
0.5M$
of annual savings achieved
The Challenge
Their traditional on-premise contact center lacked adaptability, flexibility, and scalability needed to meet rising customer expectations for personalised interactions.
The Solution
Tata Communications implemented InstaCC™ Cloud solution with seamless integrations and real-time KPI monitoring.
The Result
The company achieved enhanced operational efficiency, reduced average call handling time, and empowered agents with automation and insights, enabling contextual customer support.
With CCaaS scalability, the company can now easily and quickly scale its operations up or down, as demands fluctuate, without affecting its performance.