B2C and Retail Solutions for Tata enterprises

Digitally transforming the consumer enterprises for the $100Bn+ Tata Group

Digitized supply chains, transformed In-stores experiences and connected factories to drive scale

Overview

Tata Group consumer enterprises are at the cusp of a digital revolution with a deep focus across businesses looking to scale exponentially. With a portfolio of products and services across consumer durables, food and beverages, watches, jewelry & accessories, banking and financial services, e-health, electronics, lifestyle, power and airline sectors, it is critical for these businesses to be deeply consumer focused. Tata Communications is a digital ecosystem enabler across networks, cloud, security, collaboration and IoT based solutions. We have been working with various Tata enterprises to deliver differentiated digital solutions such as customer experience platforms to drive new sales channels for a leading electronics retailer, worker safety solutions for a steel giant, cloud-based hosting solutions for the group’s flagship ecommerce entity and collaboration solutions like Microsoft Teams for the leading food and beverages entity of the group to drive productivity and efficiency for a globally located workforce.

Explore use cases

1 Digitizing the supply chain for driving scale and efficiency

Network transformation solutions to enable seamless and reliable connectivity across the supply chain lifecycle while enabling uniform digital experiences across multiple touchpoints.

2 Curated in-store experiences

Be it high end jewellery stores or easy-going coffee places, we have curated solutions across the digital infrastructure ecosystem for both the end consumer as well as the store operations teams.

3 Management and upkeep of core business applications

Cloud based solutions driving agility for management and maintenance of key business applications like Distributor Management systems and Sales Force Automation in an Opex model

4 Loyalty programs

With our Enterprise grade Mobile messaging services, we enable large consumer enterprises drive loyalty programs delivering upsell and cross sell capabilities

5 Collaboration solutions

Enabling Enterprise productivity and efficient collaboration across the value chain ( Headquarters, Retail Stores, Factory, CFAs among others) across geographies