How CCaaS is transforming the CX landscape
Discover how Tata Communications and Frost & Sullivan unveil cloud contact centre technologies transforming customer experience through intelligent automation
Key takeaway
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Overview
A collaborative research with Frost & Sullivan reveals the customer service landscape is transforming through advanced technologies enabling personalised, efficient interactions.
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Findings
Research reveals 85% of customers prefer self-service options, 50% of organisations prioritise customer experience, and 90% of businesses have deployed cloud applications.
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Our Solution
Tata Communications offers a comprehensive Cloud Contact Centre as a Service (CCaaS) portfolio featuring intelligent automation and AI-powered interactions.
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Impact
Enhanced agent productivity, reduced operational costs, improved customer satisfaction, and more meaningful engagement strategies.
