Powering contextual EX and CX for efficiency and growth
Key takeaway
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Solution
Built to bridge silos and reduce complexity, Interaction Fabric integrates contact centre tools, omnichannel communication, automation, and collaboration into a single cloud-native platform. It enhances agent productivity while elevating customer satisfaction.
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Features
The solution includes AI-powered automation, contextual insights, real-time collaboration tools, and omnichannel support (voice, SMS, WhatsApp, etc.). IT teams gain centralised orchestration, visibility, and control, while agents benefit from a single interface and seamless internal workflows.
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Value
Interaction Fabric helps reduce total cost of ownership, improve compliance, and boost productivity, while creating personalised, context-rich engagements that scale globally. It transforms every touchpoint into an opportunity for better CX and EX.
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Applications
Ideal for high-touch sectors like travel, banking, healthcare and retail, Interaction Fabric powers 5,000+ global businesses with secure, future-ready connected experiences.
