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Exclusive 2024 survey: CCaaS trends & buying behaviour
Discover how Tata Communications’ CCaaS solutions empower businesses with AI-driven customer experiences, omnichannel communication, and seamless cloud-based scalability.
Key takeaway
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Overview
The shift from on-premises to cloud-based contact centres is accelerating, with businesses prioritising scalability, compliance, and AI-driven capabilities.
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Findings
95% of surveyed organisations have adopted cloud-based CCaaS solutions, with security, compliance, and vendor reliability as key selection factors.
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Our perspective
Tata Communications' CCaaS solutions enable omnichannel communication, AI-driven analytics, and managed services to optimise customer engagement.
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Impact
AI-powered automation and flexible cloud deployments enhance customer experience, agent productivity, and operational efficiency.
