Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CCaaS Leaderboard
Juniper Research names Tata Communications an Established Leader in its 2025 CCaaS Leaderboard for delivering scalable, intelligent, and experience-driven contact centre solutions.
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Tata Communications has been featured as an Established Leader in Juniper Research’s 2025 CCaaS Competitor Leaderboard, a leading research analyst firm known for its in-depth evaluation of emerging technologies and digital transformation trends. The recognition underscores our global expertise, market presence, and continued focus on enabling intelligent, AI-powered customer interactions. Our solutions—ranging from cloud-native to hybrid deployments—empower enterprises to drive total experience (TX), simplify contact centre operations, and deliver exceptional customer and employee experiences.
Key takeaways:
- Recognised for strategic capability, scalability, and innovation in CCaaS by Juniper Research.
- Proven leadership in hybrid and cloud-native contact center deployments across global markets.
- Differentiated by AI-powered solutions like InstaCC™ and Kaleyra.ai that unify CX, EX, and automation.