Establishing programmable communications on your terms
Explore how Tata Communications CPaaS platform enables businesses to integrate omnichannel communications into applications for enhanced customer engagement.
Key takeaway
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Overview
Mobile messaging continues evolving while conventional SMS remains resilient, requiring businesses to adapt engagement strategies.
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Findings
Traditional websites and emails no longer suffice as customers demand contextual conversations across multiple channels with seamless transitions.
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Our solution
Tata Communications CPaaS transforms communications into software code through standardised APIs, enabling voice, video and messaging integration without backend infrastructure.
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Impact
Businesses gain global reach, simplified integration and flexible commercial models managed by a single trusted partner.
