Brochure: streamline your customer experience for the new digital era
Transform CX with Tata Communications’ CCaaS & CPaaS—seamless, omnichannel experiences powered by cloud.
Key takeaway
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Omnichannel engagement
Unify email, WhatsApp, SMS, and voice with CRM integrations (Salesforce, MS Dynamics) for consistent CX.
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AI-driven efficiency
Boost agent productivity with tools like co-browsing, speech analytics, and automated workflows.
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Global scalability
Deploy fast with carrier-grade reliability, programmable APIs, and flexible cloud or hybrid models.
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Business impact
Faster resolutions, higher NPS, and lower TCO with managed services and proactive 24/7 support.
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