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Interaction Video

Customer experience. Reimagined, rewired, reinforced

Tata Communications Customer Interaction Suite (CIS) transforms fragmented CX into a connected, intelligent, and proactive engagement experience, turning every touchpoint into an opportunity for growth.

Key takeaway

  • Solution Overview

    CIS breaks through legacy silos by syncing conversations, channels, and data into a unified platform. It empowers teams with real-time insights, omnichannel orchestration, and AI-assisted interactions to anticipate customer needs, not just react to them.

  • Key Features

    CIS integrates secure messaging, AI chat, automation, and CRM systems to deliver seamless, personalised, and compliant customer journeys. It supports multi-channel communication with visibility across every interaction.

  • Value Delivered

    By turning complexity into clarity, CIS enhances operational efficiency, deepens customer relationships, and drives long-term loyalty—fueling business growth with every engagement.

  • Business Applications

    Built for industries where customer experience is mission-critical—retail, banking, healthcare, and more—CIS helps brands move from reactive service to predictive, connected experience delivery.

Assessment
Could your customer interactions be driving more value for your business?

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