Creating a new customer engagement model for retail
Find out how Tata Communications Store at Home enabled retailers to create personalised shopping experiences during social distancing
Key takeaway
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Solution
Tata Communications Store at Home provides digital video solutions enabling personalised retail experiences from customers' homes.
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Features
Includes video-based interactions, co-browsing, canned demos, call transfers, conference capabilities, and CRM integration.
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Value
Delivers personalised shopping experiences despite pandemic restrictions, helping retailers maintain sales revenue and customer satisfaction.
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Applications
Enables expert assistance, rich product demonstrations, and seamless customer journeys for a wide range of products.
