Enterprise-Grade Capabilities Built for Secure, Scalable Financial Engagement
Security, Compliance and Governance by Default
Protect every interaction with encryption, authentication and full auditability aligned to global and BFSI regulations
Unified Omnichannel Engagement and Experience
Engage customers across SMS, WhatsApp, email, voice and apps through one platform with consistent, seamless messaging.
Intelligent Automation and Contextual Personalisation
Automate onboarding, verification and alerts using AI-driven triggers to deliver contextual, personalised financial communication
Global Connectivity, Local Financial Reliability
Scale securely with Tier-1 carrier routes, global coverage and always-on infrastructure for mission-critical, time sensitive financial services operations.
Transforming Digital Journeys Across Financial Verticals
Retail and Digital Banking
- Deliver real-time account updates, fraud alerts, and secure balance notifications.
- Recommend personalised banking and lending products using contextual insights.
- Automate post-transaction follow-ups, confirmations, and service recovery workflows.
Payments, Cards, and Fintech
- Authenticate transactions with secure, high-speed OTP and 2FA delivery.
- Seamlessly orchestrate onboarding, consent, and eKYC flows with automated reminders.
- Reduce payment drop-offs through proactive nudges and time-sensitive notifications.
Wealth and Investment Services
- Provide real-time portfolio updates, SIP reminders, and maturity alerts.
- Enable compliant, traceable advisor–client communication across channels.
- Deliver personalised investment insights that strengthen engagement and retention.
Insurance Providers
- Streamline policy issuance, renewal notifications, and claims communication.
- Send timely reminders for premiums, documentation, and claim-status updates.
- Facilitate secure agent–customer interactions across multiple digital touchpoints.
Why Financial Institutions Choose Tata Communications Kaleyra?
Why Financial Institutions Choose Tata Communications Kaleyra?
Enterprise-grade Security
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Robust encryption, authentication, governance, and traceability
Proven Scalability
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Trusted by global financial institutions for millions of daily interactions
Seamless Integration
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Works with existing banking cores, cloud stacks, and risk engines
Global Network Reliability
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Powered by Tata Communications’ Tier-1 infrastructure
Customer-Centric Experience
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Designed to enhance loyalty, retention, and revenue growth.
Our latest resources
White Papers
Transforming customer experience: The strategic role of unified CX platforms
This whitepaper by Tata Communications and Juniper Research explores the evolution of customer ...
Use Case
Enhancing customer engagement through intelligent voice solutions
Driving customer experience with programmable voice: A use case playbook. This playbook showcases ...
