Transport and Logistics

Bridge the gap between customers and delivery agents

Guarantee faster, safer package delivery, and ensure higher customer satisfaction with Kaleyra™ CPaaS.

Streamline and automate logistics communication

Reduce manual effort

Automate the communication aspect of logistics and give employees time to focus on delivery. Enable teams to work together by sharing information quickly and manage the process.

Improve customer experience

Give customers full knowledge of the delivery process with live tracking. This allows for transparency and hence decreases manual requests for delivery information.

Efficient CRM integration

Integrate Kaleyra CPaaS with your CRM and trigger timely update messages to customers, aiding proactive customer service.

Enhance privacy and agent enablement

Keep customer numbers and identities private via number masking. Enable delivery agents to directly send messages or make calls, helping effective and on-time delivery.

Custom-built for you

Our cloud communication services can be custom-built to suit specific requirements and seamlessly scale as you grow. Create your bespoke platform for optimum delivery.

Streamline and automate logistics communication

Order confirmation
- Send order confirmation messages via customers’ preferred communication channels. Use fallbacks if the customer doesn’t respond to requests.
Pre-delivery notification
- Inform customers about package delivery ETA with delivery agent details, reschedule options, and security information such as PINs.
Feedback
- Request delivery and product feedback via survey links, add return process details, and facilitate dispute requests.
Order tracking
- Inform customers about package movement via live tracking URLs delivered via specific channels, with information about transit and ETA.
Delivery confirmation
- Confirm delivery of a package with order details. You can customise the message with delivery agent details and notes.
Delay alerts
- In case of delays in delivery or other issues, inform customers in real-time and convey rescheduled time with reasons.