Tata Communications has enhanced its offerings over the past year to transform customer engagement by enabling businesses to deliver seamless, enriching, and meaningful interactions. We believe the Gartner recognition underscores our dedication to delivering secure, reliable communication services globally.
Our pursuit of excellence in enterprise customer relationships is strengthened by remarkable developments across these essential areas:

• Enhanced communication portfolio: We’ve expanded our CPaaS capabilities to include a comprehensive suite of solutions – SMS, WhatsApp, RCS, voice, chatbots, video, 10DLC, email and an omnichannel platform to engage customers across e-commerce, financial services, healthcare, media, and travel sectors.
• Extended U.S. market access: By enabling 10DLC registration for global customers with U.S. operations, we allow businesses from any country in the world to have trusted communication with their U.S. audience.
• Global WhatsApp business expansion: Our successful launch of WhatsApp campaigns across the U.S., EMEA, and APAC regions enables businesses to leverage a popular messaging platform.
• Strategic global presence: We have points of presence across Americas, Europe, Middle East and Africa, and connections to 190+ countries through our extensive network of MNOs and OTT partnerships.
• Seamless integration ecosystem: Our strong integration capabilities with leading CRM and ERP solutions enable businesses to easily incorporate our communications services into their existing technology stack.
• Future-ready platform: We continue our focus on consolidating our strengths in CPaaS, CCaaS, and conversational AI to create a unified platform for superior customer experiences, while maintaining utmost standards of excellence in regards to security and compliance.