GoAir Case Study


GoAir started its operations in November 2005 and currently runs a fleet of 32 Airbus A320 aircraft in economy plus business configurations. Growth in that fleet is planned, with firm orders to take it up to 144 planes. As of March 2018, it operates over 200 daily flights to 23 cities.

Its business expansion plans were threatened by obsolete on-premise hardware and software, along with the need to upgrade a SAP system and put disaster recovery provisions in place. That meant GoAir had no option but to reinvent its systems landscape. The upside was the right commercial model would escape the need to spend vast CapEx on new facilities.


A Tata Communications hybrid cloud solution located in Mumbai comprises a Managed Hosting Service to accommodate a new SAP S/4 HANA system, with IZO™ Private Cloud to assure compliance for other mission-critical applications. Meanwhile, a DR capability has been established in Bengaluru. Upgraded connectivity keeps everything operating together.


The Tata Communications hybrid solution includes a Managed Hosting Service with dedicated physical servers running in its data centre in Mumbai to accommodate an upgrade from the airline’s legacy SAP ECC 6.0 system to SAP S/4 HANA 1610. Meanwhile, IZO™ Private Cloud was used for other mission critical applications, which include the Engineering and Maintenance System. Other commercially critical systems also run in the IZO™ Private Cloud.

“The Tata Communications approach stood head-and-shoulders above its competitors. The team working on the account was very proactive and hands-on when it came to technical solution designing.”