The CX Platform that learns, scales and adapts with you
Kaleyra.ai leverages agentic, generative, and conversational AI to create a self-evolving CX engine. Its composable design integrates seamlessly with enterprise systems, delivering agile, intelligent, and future-proof customer journeys at scale.
Smart CX platform for seamless interactions
Composable CDP
The composable CDP aggregates real-time, 360° customer profiles from all touchpoints, unifying customer attributes, engagement, product, and event data for real-time activation across marketing, care, and analytics. While the 200+ prebuilt integrations with CRMs and analytic tools support rapid deployment, its zero-copy architecture enables secure data access.
Agentic AI & Automation
Kaleyra™.ai offers 150+ industry-specific AI agents with prebuilt templates for Retail, BFSI, Travel, Healthcare, and more. It enables no-code multi-agent AI workflows with smart segmentation and predictive recommendations. With dynamic asset creation, it helps engage customers at the right moment with the right messaging, while incorporating Human-in-the-Loop for quality and compliance.
Omnichannel journey orchestration
The omnichannel journey builder connects channels such as email, WhatsApp, SMS, push, and voice for seamless 1:1 hyper-personalization at scale. It delivers AI-driven lifecycle workflows for automated, timely engagement, boosting marketing impact and conversion with unified, consistent customer journeys.
Analytics & Reporting
Track business goals and campaign performance with real-time conversational analytics. Monitor agent performance, run A/B tests, and leverage continuous learning feedback. Custom dashboards provide clear insights to optimise campaigns and improve results.
Fits seamlessly into your existing tech stack with 200+ ready-to-use integrations
150+ pre-built use cases for interactions across industries
Intelligent retail
Recover abandoned carts, drive loyalty, and forecast demand with AI-powered insights.
Smart BFSI solutions
Automate e-KYC, detect fraud in real time, and secure customer data digitally.
Seamless travel experiences
Recommend trips, update passengers in real time, and enable AI-powered itinerary management.
Connected care
Simplify appointments, support with virtual health assistants, and automate insurance queries.
Personalised support
Recommend cars, create email campaigns, and generate dynamic pricing using sentiment and loyalty.
Human-like, contextual interactions with Voice AI
Deliver ultra-low-latency, emotionally intelligent, and personalised customer experiences with our real-time Speech-to-Speech model.
Why choose Kaleyra™.ai?
Why choose Kaleyra™.ai?
Unified CX platform
-
End-to-end integration of CCaaS, CPaaS, CDP and AI for frictionless experiences
SLM-powered intelligence
-
Industry-tuned Small Enterprise Language Models to deliver smarter CX with greater accuracy and lower cost
Vertical-Specific Al
-
Pre-built agentic Al use cases tailored for Retail, BFSI, Airlines, Healthcare, and more.
Secure
-
Enterprise-grade reliability with global compliance, ISO standards and data sovereignty
Scalable
-
Optimised for planet-scale orchestration with a focus on lower total cost of ownership (TCO) and operational simplicity.
Actionable insights
-
Get real-time insights with conversational reporting, to evaluate performance metrics accurately.
Industry-leading security & compliance
Our enterprise-grade security meets global standards
Explore Resources
White Papers
Transforming CX with Unified Customer Experience Platforms
This whitepaper by Tata Communications and Juniper Research explores the evolution of customer experience (CX) in a digital-first world...
BROCHURE
Kaleyra.ai: The AI-first customer experience platform
Tata Communications Kaleyra.ai is an AI-first Customer Experience Platform built for the experience economy...
