Explore use cases
1
Improve customer experience
Use our global intelligent routing to drive incoming calls to the right call centres based on caller origin, IVR, DTMF, time, and traffic volume.
2
Reduce time to market
Deploy seamlessly across industries with any ACD and SIP trunking, while eliminating legacy systems and securing fraud management capabilities.
3
Optimise workforce productivity
Optimise call routing by controlling call flows on the centralised routing engine through a single administration window.
4
Reduce total cost of ownership
Gain economies of scale and cost savings, based on better rates for International Toll-Free Service (ITFS) minutes.
5
Enjoy higher liquidity and agility
Avail commercial model flexibility without significant upfront costs and with pay-as-you-go billing.
Our latest resources
Webinar
Building Smarter CX: Your Step-by-Step Guide to AI in Action
With AI redefining customer interactions, enterprises are seeking smarter, integrated solutions to ...
Analyst Recognitions
Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CCaaS Leaderboard
Juniper Research names Tata Communications an Established Leader in its 2025 CCaaS Leaderboard for ...
