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Our value promise

Secure, dedicated, high-performance cloud instance at a hosting location of your choice.

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Benefits
  • Dedicated Instance for every customer
  • SOC 2 TYPE 2 with HIPAA & PCI-DSS
  • 24X7X365 NOC support
  • Built-in resilience with auto failover capability
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3 Weeks

onboarding time

99.99%

SLA Uptime

Top-tier CX with Kaleyra™ CCaaS Dedicated 

Unlock peak performance with a dedicated cloud contact centre solution, customised to your needs and deployed at your chosen location.

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Fast-track your private cloud contact centre journey with one trusted partner

Our private cloud contact centre offering, along with on-prem solution, provides a high-performance, single tenant dedicated infrastructure platform at your chosen hosting location. Partnering with Cisco, we manage the entire design and implementation for a seamless transition to the cloud in just 3 weeks.

Explore key benefits

  • Dedicated instances

    • We offer dedicated instance for every customer, which is as good as private hosting.

  • Single pane of glass administration

    • Unified interface for administration enabled via RBAC, with flexibility to deploy private dedicated instance at the customer location.

  • Global reach

    • Scale operations worldwide through our infrastructure designed for consistent global customer engagement.

  • Resilient design with built-in failover

    • Ensure uptime and business continuity with DC-DR architecture featuring automated failover as an integral system capability.

  • Expert helpdesk

    • Our dedicated helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, helping you stay on track and avoid SLA breaches.

  • One CX partner with full accountability

    • Trust Tata Communications for end-to-end delivery of contact centre, voice, and network services, ensuring full ownership and reliability.

Leverage a trained contact centre helpdesk for all your private cloud needs

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