Intelligent
Personalised, contextual interactions
80% boost in call handling efficiency
Seamless
Smooth migrations and frictionless experiences
60% faster time to market
Scalable
Robust platform for evolving business demands
60Bn+ annual interactions
Contextual, intelligent and scalable interactions that create real business value
“In a hyperconnected ecosystem, enterprises need to think about creating superior experiences for their employees, customers, partners and users across the value chain. Specifically for customers, as expectations continue to rise, customer experience and thus customer interactions have evolved into a crucial determinant of business success."
Harvard Business Review Analytic Services CX report on customer interactions
Read about the current and future landscape of customer interactions. Gain insights from CX experts and sharpen your customer interaction strategy with proven best practices.
Self-assess your interaction game
Can your customer interactions deliver better value for your business? Could opportunities be hiding in plain sight? Find out now, with our quick-fire self-assessment tool.
Automation to intelligence: The Gen AI leap in contact centres
Learn how Generative AI helps automate routine tasks, assist agents in real time, and deliver personalized customer experiences, boosting efficiency, accuracy, and satisfaction across your contact centre operations.
Intelligent, seamless and scalable interactions using our Interaction Fabric
Don’t let disconnected systems, fragmented employee interactions and frustrated customers drain your revenue. Our Interaction Fabric brings platforms, services and solutions together, transforming your scattered conversation landscape into a breeding ground for delightful interactions. Elevate customer and employee experiences with a single, powerful suite at your fingertips.
Raise the bar for CX and EX with a future-ready all-in-one suite
Fuel growth with connected experiences for customers and employees.
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Customer Experience
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Employee Experience
Kaleyra™ CPaaS
Deliver compliant and highly personalised interactions across channels with our Customer Communication Platform.
Kaleyra™ CCaaS
Leverage insights to steer automated interactions that nurture exceptional agent and customer experiences with our contact centre solution.
Kaleyra™.ai
Accelerate outcomes and scale effortlessly with AI tools, enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.
Kaleyra™ Unified Communications
Elevate employee experiences in a hybrid work culture with our Unified Communications and Collaboration platform.
Kaleyra™ Cloud Voice
Drive global growth with cloud voice, enabling borderless, cost-effective, and compliant communication that integrates effortlessly with UC platforms.
Kaleyra™ Phone
Unify voice and messaging in a compliance-ready, easy-to-use platform that drives employee productivity at reduced TCO.
Collaboration Endpoints and Devices
Enable seamless hybrid collaboration with standardised devices and endpoints integrated across UC platforms.
Explore use cases
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Effortless transactions
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Smooth authentication
3
Impactful marketing
4
Top-notch customer service
5
Seamless collaboration
Enhance customer and employee experiences with secure, integrated tools while driving up to 65% cost savings across global sites.
A partner you can trust
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Global reach meets world-class expertise.
60Bn+
annual interactions
500L+
employees connected
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190+
countries on our global voice network
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4000+
global customers
Partner with a globally recognised industry leader
Established Leader in Juniper Research’s 2025 CCaaS Competitor Leaderboard
Established Leader in Juniper Research’s 2025 CPaaS Competitor Leaderboard
Recognised as a Niche Player in the 2025 Gartner® Magic Quadrant™ for CPaaS
Leader: 2024 IDC MarketScape Worldwide UCaaS Service Providers Vendor Assessment
Count on us for proven results
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Resources to help you choose better
Brochure
Kaleyra.ai: The AI-first customer experience platform
Tata Communications Kaleyra.ai is an AI-first Customer Experience Platform built for the experience ...
eBooks
Reimagine CX in the BFSI sector
In the BFSI sector, customer experience (CX) is no longer optional-it is a strategic imperative. ...
