Case Study
InstaCC™ Transforms: Logistics in 3 Weeks, 110+ Nations
Unified Communications as a Service (UCaaS)
Customer Interaction Suite
Cloud & Edge
Cyber Security
Content Delivery Network
OUR VALUE PROMISE
Peace of mind with end-to-end accountability and improved Contact Centre KPIs
MAXIMISE BUSINESS BENEFITS WITH
Reduced time to market
Improved customer SLAs (Actionable insights)
End-to-end accountability
DRIVING BUSINESS OUTCOMES
60%
Faster time to market
100%
Migration success in 200+ locations
80%
Boost in call handling efficiency
35%
Less on-premise infrastructure costs
88%
Fall in vendor ticketing
90%
Decline in abandoned calls
Fast, flexible suite of CCaaS solutions with end-to-end accountability
IDC research reveals that approximately 30% of buyers favour having a single strategic partner to meet their contact center technology requirements. Opting for Tata Communications not only grants access to our advanced CCaaS solution, InstaCC™ but also provides a range of flexible private/public/hybrid cloud solutions, tailored customisations, smooth integrations, and continuous real-time monitoring of crucial contact centre KPIs. Our comprehensive approach ensures end-to-end accountability, promising swift market deployment and a connected experience for both customers and agents.
Choose the solution that fits your enterprise the best
Tata Communications Cloud Solutions
Partner Cloud Solutions
Tata Communications Cloud Solutions
- Tata Communications Cloud Solutions
- Partner Cloud Solutions
InstaCC™ Cloud
This global, multi-tenant CCaaS solution caters to businesses of all sizes. Seamlessly integrating with CRM systems, Microsoft Teams, BOTS, and social media, we amplify both customer and employee experiences.
InstaCC™ Dedicated
A private cloud solution for medium to large enterprises with complex customisation requirements, InstaCC™ Dedicated grants role based access control to align with business-driven policies.
InstaCC™ Connect
A smart routing and self-serve solution providing the first step for enterprises to move to cloud while retaining their legacy platforms.
Why choose Tata Communications InstaCC™?
Faster time to market
Scale your contact centre operations globally in less than three weeks with our AI-powered professional services.
Improve SLAs with actionable insights
Our trained contact centre helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, inbound/outbound streams and much more, helping you stay on track and avoid contact centre SLA breaches.
One partner, total accountability
Tata Communications is your go-to CX partner for end-to-end contact centre, voice and network deployments with 100% end-to-end accountability.
A Dedicated & Trained Contact Centre Helpdesk for all your needs
We take pride in offering a team of trained experts to cater to your requirements, including services such as System Health Monitoring, Proactive and Reactive Vendor Ticketing, Performance Optimisation, Change Management and a committed Service Manager. Your every need is met with regular reviews and collaborative feedback sharing.
Customer success stories
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Tata Communications InstaCC™ recognised by Everest Group in CCaaS Peak Matrix Assessment 2023
Tata Communications CCaaS solution, InstaCC™ has been recognised as a Major Contender in the CCaaS Peak Matrix Assessment 2023 by leading analyst firm, Everest Group. Tata Communications secured the highest rating among all participants for CCaaS capabilities, Implementation Support and Value Delivered.
