Amazon Connect

Amazon Connect - self service, AI capable cloud based contact centre service amplified by
Tata Communications globally

image description

AI & Enterprise Integrations

Leverage on Amazon Connect’s built in AI capabilities & platform openness to enhance CX & reduce cost & improving agent efficacy in real time

image description

Manage Business Risk

End to end managed Services, built with centralized functions to support your business at any point in time – applications, network & voice

image description

Augmented Amazon Connect experience

Our 190+ countries voice coverage can complement Amazon Connect in widening call aggregation along with our private secured connection of your enterprise to AWS. Amazon Web Services (AWS) is part of the IZO™ platform ecosystem from Tata Communications.

image description

One Stop Shop

Tata Communications – Platform configuration, customized applications, effective integrations, AI experience, global voice coverage, borderless private network, completely managed services, 24X7 centralized support, committed service levels

‘Amazon Connect’ by Tata Communications

 

Tata Communications thrives in championing the borderless digital customer experience. We deliver Amazon Connect in a completely different dimension globally forged with our best in class network & complementary voice services. We have partnered globally with the best in the market to deliver dynamic interactions for customers. Our expertise in enterprise integrations & AI will ensure customers embracing Amazon Connect a great experience!

 

image description Use Case 1

A MNC is looking for a global contact centre service spread in multiple countries with uniform technology, high end integrations and private secure network to deliver a consistent CX and service levels on a pay as you go model

Business Drivers:

  • Multi- vendor & disparate tech ecosystem resulting in
    • Inconsistent customer experience
    • Varied Service Levels
    • Business continuity plan
    • Slower market reach
  • Complex network infrastructure
  • High Capex and AMCs
  • Regulatory challenges
  • Multi – country operations and expansion roadmap
  • Secured Connectivity for remote management

 

Our Solution:

  • One platform, AI capable, true contact centre cloud, highly resilient
  • Modular and pre-integrated features
  • Consistent global customer experience
  • One Stop shop – Global Contracting
  • Complete managed services – platform, Network and complementing voice services
  • Centralized support
  • Unified service levels
image description Use Case 2

A captive BPO required call aggregation in over 35 countries with AI enabled contact flows for effective segmentation and customized approach for its customer base

Business Drivers:

  • Rapid business expansion with more countries for call aggregation
  • Quality and cost pressure due to
    • Disparate technology regionally
    • Idle capacity and fill factor,
    • Hardware, upgrade & maintenance costs
    • Upfront capex & fixed pricing model
    • Fixed contracts
    • Data archival and longer retention requirement
  • Reliable and secured private connectivity

 

Our Solution:

  • One platform, AI capable, true contact centre cloud, highly resilient
  • Modular and pre-integrated features
  • Elastic for ramp up & down
  • Consistent global customer experience
  • One Stop shop – Global Contracting
  • Complete managed services – platform, Network and complementing voice services
  • Centralized support & Unified service levels
  • Wide range of AWS storage options
  • Reliable and secured private connectivity

For more information on Amazon Connect, please click on given URL
https://aws.amazon.com/connect/

Customer Enquiry Form



Contact us

Contact us to learn how we can help you unleash collaboration, creativity, and commercial innovation.