A top-tier contact center solution provider doesn’t just prioritise features; it’s your go-to strategic partner with complete ownership, global scalability, seamless integrations, and compliance, offering flexibility with public, private, and hybrid cloud options. InstaCC’s recognition as a leader in ISG Provider Lens™ 2023 for CCaaS, underscores our commitment to enhancing both customer and employee experiences while delivering significant business value. Delve into the full report to stay updated on key CCaaS trends, ISG’s research and evaluations, and expert advice for choosing the right CCaaS provider and strategic partner.
Tata Communications positioned as a Leader in the IDC MarketScape: Asia/Pacific SP Managed Multi-cloud Networking Services 2023 Vendor Assessment (doc #AP49625022, August 2023), for offering combined managed services and multi-cloud capabilities with IZO™ Private Connect, forming IZO™ Multi Cloud Connect. This expands its networking portfolio, including IZO™ Internet WAN, IZO™ Hybrid WAN, and IZO™ SD-WAN services. IZO™ Internet WAN utilizes a global Tier 1 IP network and partner SPs for reliable routing and SLAs. IZO™ Private Connect provides private network connectivity to leading cloud providers like AWS, Microsoft Azure, Google, and more. Tata Communications integrates self-service features into TCx, offering on-demand connectivity and simplified setup for multi/hybrid cloud networks.
Tata Communications has emerged as a leader in combining cloud scalability with cutting-edge communication technologies. Its IZO™ Multi Cloud Connectivity solution offers a comprehensive, all-in-one approach to on-demand, near real-time multi cloud connectivity, virtual hubs, and end-to-end network connectivity from branches to data centers and the cloud, across underlay and overlay. This solution enhances UX when accessing cloud applications and increases agility in meeting business requirements. The simplified operations also reduce the Total Cost of Ownership. The company leverages its expertise in cloud technology to address common connectivity challenges enterprises face through use cases that can be easily utilized. Tata Communications focus on CX makes it a preferred provider for many enterprises.
Tata Communications positioned as a Leader in the IDC MarketScape: Asia/Pacific SP Secure Virtual Network Services 2023 Vendor Assessment (doc #AP49625122, May 2023), for offering SDWAN solutions as part of its IZO™ portfolio. It provides a single pane of glass experience with multiple technology options. Tata Communications focuses on secure network transformation using the SASE framework and integrated SDWAN and security offerings. Its IZO™ SDWAN is a fully managed service that covers the network transformation lifecycle. The transformation journey is divided into three phases: Day 1 Define, Day 2 Deliver and Day 3 Operate and Optimise Services. Tata Communications offers deployment options and balances cost, performance, and security for customers.
Leading analyst firm, Everest Group released the CCaaS PEAK Matrix® 2023 report, that delves deeper into CCaaS capabilities for managing omnichannel customer interactions through automatic call distribution, Interactive Voice Response (IVR), self-service tools, workforce optimisation and scheduling/forecasting. Tata Communications InstaCC™, recognised as a major contender in this report, is rated highest among all participants for its CCaaS capabilities, Implementation Support, and Value Delivered. Leverage this report to design a customer centric CCaaS strategy and harness the power of InstaCC™ to drive fluid interactions, happier customers, engaged agents, and scalable success.
Tata Communications is recognised as a leader in AVASANT RADARVIEW™ report, for SD-WAN Managed Services standing out in multiple criteria including investments in innovation. This recognition is a testament to the company’s commitment to providing top-notch solutions for end-to-end SD-WAN & SASE services. Tata Communications leverages its IZO™ SDWAN Managed Services platform to offer IZO™ SDWAN Assess, a module for network assessment services, and the TCx Platform, a self-service portal to provide end-to-end architecture visibility.
The Magic Quadrant focuses on transformational technologies and/or approaches that address the future needs of end users, as well as today’s market. It assesses providers’ completeness of vision and ability to execute.
NelsonHall, a leading global IT services analyst firm, has recognised Tata Communications as a leader in Cyber Resiliency services in its 2022 NEAT report. Tata Communications offers cyber resiliency services as part of a wider infrastructure transformation or cloud migration service, benefiting the client by allowing Tata Communications to design more resilient infrastructure and more efficiently respond to threats.
Tata Communications has been positioned as a Major Player in the IDC MarketScape Asia/Pacific Managed Security Services 2022 Vendor Assessment. The report notes, “With its strong connectivity heritage, Tata Communications is well suited for midsize to large organisations looking for a partner with capabilities across cloud, network, and security services and the ability to deliver a secure connected digital experience.” Download the report to get a detailed analysis of Tata Communications cyber security portfolio and market strengths that help deliver a secure connected digital experience for its customers.
Everest Group’s Network Transformation Services PEAK Matrix® Assessment with Focus on Communication Service Providers (CSP) 2022” recognises Tata Communications as a Leader because of its market impact, vision, and capabilities.
Tata Communications provides digital infrastructure services to the enterprises of the future. It offers customers with industry specific solutions such as IZO™ SDWAN, IZO™ Internet WAN, and Multi-Cloud Connect, to build platforms for orchestration and analytics with professional services and 24×7 management services while meeting the governance & compliance requirements.
With its strong overall performance, Tata Communications earns Frost & Sullivan’s with 2022 Global Technology Innovation Leadership Award in the session initiation protocol connect industry and five 2022 Indian Company of the Year Awards, based on its industry assessment of the video managed services, managed security services, SD-WAN service provider, managed multi-cloud services, cloud interconnect services, and session initiation protocol connects.
ISG Provider Lens 2022 quadrant research report on U.K. recognises Tata Communications as a Leader in Managed SD-WAN Services and Secure Access Service Edge (SASE). Tata Communications offers fully managed services to majority of its customers, and provides flexibility through diverse management and deployment models. Its round-the-clock proactive network monitoring is powered by its proprietary TCx platform which analyses and corelates the underlay and overlay data. Tata Communications SASE approach is directed towards helping enterprises address challenges that roadblock multi cloud adoption, enable work from anywhere functions and leverage the internet as WAN.
ISG Provider Lens 2022 quadrant research report on Singapore & Malaysia recognises Tata Communications as a Leader in Managed SD-WAN Services and a Rising Star in Secure Access Service Edge (SASE). Tata Communications IZO™ SDWAN is a fully managed end-to-end managed service that enables enterprises to manage network transformation through a unified customer experience platform TCx. Delivered as a managed service, it brings together multiple service stacks, including network transport, SD-WAN, security solutions and LAN. Tata Communications integrated NoC/SoC offering ensures single management for all SASE solutions and consistent policies across technologies for users across remote and branch locations.
Tata Communications Global SD-WAN Managed Services recognised as ‘Leader’ by Avasant. With its end-to-end managed services Tata Communications IZO™ SDWAN enables enterprises to manage a secure network transformation through a unified customer experience platform. Secondly, the customer experience is further enhanced through a self-service platform which provides end-to-end network monitoring, reporting, traffic steering and analytics. Thirdly, Tata Communications has a dedicated customer experience portal. Tata Communications IZO™ SDWAN managed services enables network transformation for enterprises across industries and particularly have a strong presence in sectors such as manufacturing, hi-tech, retail, CPG amongst others. It ensures reliable and secure digital scalability for enterprises by offering seamless cloud transition, multi-vendor approach, optimised performance and extended reach, underpinned by Tata Communications leading global network and partnerships.
Tata Communications is positioned as a Leader in the Frost Radar™: Asia-Pacific Managed SD-WAN Services Market, 2021 report. In this Radar™ report, Frost & Sullivan focuses on 8 leading telco providers that have full-fledged managed SD-WAN offerings in the market. Tata Communications leads the overall APAC managed SD-WAN services market and is a Growth and Innovation leader on the Frost Radar™, as it provides a comprehensive SD-WAN portfolio with solutions from Cisco SD-WAN, Versa, and Fortinet. Tata Communications’ SD-WAN services include a variety of underlay connectivity options, multiple services/cloud gateways, and support from a highly skilled and trained staff that enhances the offering.
ISG Provider Lens™ 2021 research report recognises Tata Communications as a leader in Managed (SD) WAN Services quadrant by virtue of our consultative approach toward addressing the client requirements and assisting them across the evolution of the network guided by principles of driving business intent.
ISG Provider Lens™ 2021 research report recognises Tata Communications as a Leader in SDN Transformation Services (Consulting & Implementation) quadrant. Tata Communications is suitably positioned in the U.K. market to support end-to-end enterprise digital journey from a network perspective and have a strong Customer-centric strategy directed toward nurturing client relationships.
Tata Communications has been named a Leader in the IDC MarketScape:Asia/Pacific Communications SP SD-WAN Managed Services 2020 by virtue of their extensive network coverage, coupled with a wide portfolio of managed software-defined offerings, that has enabled Tata Communications to grow significantly beyond the Indian domestic market and position itself as a strong regional and global player. With offerings, such as Network on Demand, and multiservice cloud gateways capable of supporting VNS, the carrier offers features, such as dynamic application-aware routing, advanced self-service, WAN optimisation, advanced reporting, and multiple managed security options, to help its customers along their transformation journey.
Tata Communications is positioned as a Major Player in the IDC MarketScape: Global UCaaS, Enterprise version 2020. This IDC study represents a vendor assessment of 19 service providers offering unified communications as a service (UCaaS) for enterprise using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for UCaaS solutions.
Tata Communications included as a “Strong Performer” in The Forrester Wave™: Software-Defined WAN Services, Q4 2020. The Forrester Wave™ evaluation highlights Leaders, Strong Performers,Contenders, and Challengers. It’s an assessment of the top vendors in the Software-Defined WAN Services market and doesn’t represent the entire vendor landscape. Forrester included 10 vendors in this assessment. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.
In the 2020 Omdia Market Radar: Remote Production on IP, Tata Communications has been named as a market leader. This Market Radar is a one-stop resource to gain knowledge on remote production, including an industry landscape, post-pandemic macro- and microeconomic factors, market forecast, recommendations for enterprises on core vendor procurement strategies, key capabilities / characteristics to look for, business value and applications, market trends, future development and finally a vendor landscape.
The 19th edition of the 2020 India ICT Awards celebrates the achievements of the IT industry’s best innovators, disruptors and leaders and honors industry professionals and corporates that created breakthrough business models and strategies through the innovative use of transformative technologies.
With Secure Connected Digital Experience, our goal is to enable enterprises to adopt new digital working models, accelerate their time to market and drive agility and resilience, giving them the tools to innovate, invent, and redefine their employee, customer and supply chain experience.
We have made a number of significant enhancements to our global network offering in the past 12 months. These important developments have enabled Tata Communications to reinforce its position as a best-of-breed strategic partner for businesses looking to innovate and achieve sustainable growth.
At Tata Communications, we have built a dedicated organization that constantly looks at innovation to stay ahead of the ever-changing digital environment. It is with this aim that we shifted our strategy towards our Growth and Innovation services.
Tata Communications' Digital Customer Experience Platform aims to drive a best-in-class, real-world consumer experience online. This is an example of the ultra-rich, connected digital experiences that many companies have been looking to integrate into their operations as part of their digital transformations.