Foster seamless and productive collaboration in a hybrid workplace

Craft a robust employee engagement strategy with modern technologies to improve employee experience.

Productive employees

Seamless employee engagement can be a game changer

How integrated employee experience can make a difference

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Happier customers

Accelerate overall profitability by over 20%

How integrated employee experience can make a difference

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Great outcomes

Voice connectivity uptime of 99.9%

How integrated employee experience can make a difference

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Guaranteed success

Elevate employee satisfaction with 10% increase

How integrated employee experience can make a difference

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Productive employees

Seamless employee engagement can be a game changer

How integrated employee experience can make a difference

Happier customers

Accelerate overall profitability by over 20%

How integrated employee experience can make a difference

Great outcomes

Voice connectivity uptime of 99.9%

How integrated employee experience can make a difference

Guaranteed success

Elevate employee satisfaction with 10% increase

How integrated employee experience can make a difference

Why the need? Why the need? Why the need? Why the need?
Why the need? Why the need? Why the need? Why the need?

Elevate and unify: Total experience excellence with EX and CX

Read The Report
“The relationship between Infinite Computer Solutions and Tata Communications goes way back, and it has been strong ever since. We turned to Tata Communications to resolve our network issues. Tata Communications assessed our requirements and, from their vast portfolio of solutions provided us with a set of...
“The relationship between Infinite Computer Solutions and Tata Communications goes way back, and it has been strong ever since. We turned to Tata Communications to resolve our network issues. Tata Communications assessed our requirements and, from their vast portfolio of solutions provided us with a set of...

Streamline Employee Interactions with Best-in-class Technologies

Reliable partner on your cloud collaboration journey

Craft a seamless journey across the assessment, migration, deployment, adoption, management, and measurement stages.

Benefits

  • Integrated technology stack

    Frictionless integration between your voice infrastructure and collaboration applications.

  • Meeting expectations

    Ensure collaboration amongst employees, knowledge workers, and executives.

  • Unifying experience

    Optimise audio and video systems in the office or cloud to ensure a holistic collaboration experience.

Solutions

  • Tata Communications GlobalRapide

    Integrated managed services from Tata Communications for migration, end-to-end management, and automation of Unified Communications-as-a-Service.

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Captivating stories that inspire & connect

ConnectED Conversations: A Discourse with Visionary Executives

Move Video Back

Conversations with leaders

It’s not just customers who want a better experience, but employee expectations have also increased. A distributed workforce needs collaboration applications and voice connectivity that enables teams to work together seamlessly with reduced digital friction. Connectivity is a key determinant of not just overall experience but also of productivity and efficiency. While the new normal may mean different things for different organisations and/or industries, one common thread across all is the hybrid, or distributed, model of work that is here to stay.

It’s a simple equation, one that has been studied and substantiated over the past couple of decades or more. A happy and engaged employee = improved customer service, higher productivity, lower turnover = better business and financial outcomes for the organisation.

Hence, it becomes absolutely essential for businesses to invest in their employees, nurture them with tools and technologies that allow them to collaborate internally and externally with ease.

While everyone is talking about why a brand should serve a customer with personalised and contextual conversations with ease, what is equally essential is how are the customer service teams being empowered with technologies that enable such seamless conversations.

Hence, elevating employee experience is as important as delivering frictionless customer experiences.

Moving to the cloud-based collaboration platforms is the best way to ensure exceptional employee experience.

However, migrating efficiently from legacy systems to a single cloud-based platform is not easy. IT departments must :

  • Manage the challenge of migration while sweating legacy investments
  • Navigate a complex regulatory landscape to ensure compliance
  • Ensure a good user experience
  • Ensure employee adoption of new technologies and tools for better productivity
  • Tata Communications GlobalRapide helps organisations migrate to a unified collaborations platforms or a calling application and addresses the challenges of lack of in-house expertise, vendor sprawl, and compliance and security regulations.

Interoperability capabilities help you migrate while protecting existing investments, and intelligent monitoring and management capabilities help enhance performance and productivity. And the adoption tools help you get the most out of your investment.

Having a reliable, secure and global cloud voice backbone ensures a great user experience. Best-in-class single pane of glass visibility into usage, performance, quality and troubleshooting help streamline operations and ensure that users get enhanced user experience and quicker time to market. Strong fraud protection-as-a-service capabilities help ensure security and compliance.

The future of work in a hyperconnected world

Solutions that Drive your Business Forward

Connect Your Customer

Enable your hybrid workforce with powerful collaboration tools that let them connect and communicate seamlessly and securely.

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