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HBR insights - Rethinking customer interactions to boost CX

Latest Podcast

Redefining customer experience

Discover why 38% of businesses struggle with customer interactions in our latest podcast.

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OUR VALUE PROMISE

Transform your contact centre in just 3 weeks. Embrace the cloud with our flexible CCaaS suite.

OUR ACHIEVEMENTS

  • Hyper-personalised interactions

  • Exceptional agent and customer experiences

  • Actionable AI-powered insights and effortless reporting

WHAT WE OFFER

  • 30%

    Conversion boost

  • 20%

    Reduction in TCO

  • 60%

    Faster time to market

  • 80%

    Boost in efficiency

HBR Insights

  • HBR insights - Rethinking
    customer interactions to boost CX

  • Talk to our CX experts

Overview
Solutions
Key Benefits
Partners
Why Us?
Awards
Customer Stories
Resources
Get Started

Drive exceptional interactions and experiences throughout a customer’s lifecycle

Unify engagements across all your channels, conversational AI, and contact centre operations under a single Customer Interaction Suite to deliver superior experiences at every stage of a customer’s lifecycle.

Tata Communications Customer Interaction Suite empowers multiple teams within your organisation to streamline the management of all customer interactions, powering compliant and hyper-personalised experiences at enterprise scale.

Key solutions of our Customer Interaction Suite

Communication Platform as a Service (CPaaS)

Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.

Tata Communications InstaCC™

Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

Kaleyra AI

Accelerate outcomes and scale effortlessly with AI tools – enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.

  • Communication Platform as a Service (CPaaS)

    Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.

  • Tata Communications InstaCC™

    Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

  • Kaleyra AI

    Accelerate outcomes and scale effortlessly with AI tools – enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.

Use cases across the customer lifecycle

Acquire
Onboard
Engage
Retain
Refer
Reactivate

Acquire

Identify and attract customers with contextually relevant interactions
  • Outbound agent outreach
Augment your Martech stack with an ecosystem of partners
  • clevertop-logo
  • webex-cisco-logo
  • genesys-logo
  • google-logo
  • hupspot-logo
  • meta-logo (1)
  • moengage-logo
  • Oracle
  • salesforce-logo
  • shopify-logo
  • zendesk-logo
  • Zoho

Why choose Tata Communications Kaleyra?

  • Last-mile reliability

    Delivered through 400+ MNO connects across 210 countries and our underlying telecom infrastructure.

  • Be compliant, globally

    Achieve 100% compliance with our expertise in some of the most regulated markets.

  • The only CX partner you’ll need

    Our consultative, POC-based approach brings in efficiency and peace of mind for you.

  • A secure core for secure CX

    Our carrier-grade network is protected from DDoS attacks, viruses, data thefts and more.

  • Seamless CXaaS

    Keep interactions seamless across your contact centres, mobile, web, stores and chatbots.

Trusted & celebrated by the industry

  • Gartner

    Tata Communications Recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

    Tata
  • Juniper Research

    Tata Communications CIS wins Gold for Communications API Innovation at Juniper Future Digital Awards 2025

    Tata Communications’ Customer Interaction Suite (CIS) has been declared as the Gold Winner in the Communications API Solution Innovation category at the 2025 Future Digital Awards by Juniper Research.
    Tata
  • Juniper

    Future Digital Awards 2024 Gold Winner Best CCaaS Solution

    Tata
  • Juniper

    Tata Communications – OTT Business Messaging Leaderboard

    Tata Communications CIS recognised as an ‘Established Leader’ in OTT Business Messaging Leaderboard 2024-25 by Juniper Research.
    Tata
  • Juniper

    Tata Communications – RCS Business Messaging Leaderboard

    Tata Communications CIS recognised as an ‘Established Leader’ in RCS Business Messaging Leaderboard 2024-25 by Juniper Research.
    Tata
  • Juniper

    Future Digital Awards 2024 Platinum Winner Best Conversational Commerce Solution

    Tata

Customer Success Story

Flipkart & Tata Communications Kaleyra

Flipkart & Tata Communications Kaleyra

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.

Flipkart & Tata Communications Kaleyra

Flipkart & Tata Communications Kaleyra

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.

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