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Redefining customer experience

Discover why 38% of businesses struggle with customer interactions in our latest podcast.

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OUR VALUE PROMISE

Transform your contact centre in just 3 weeks. Embrace the cloud with our flexible CCaaS suite.

OUR ACHIEVEMENTS

  • Tata Communications Recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

  • Future Digital Awards 2024 Gold Winner Best CCaaS Solution

  • Future Digital Awards 2024 Platinum Winner Best Conversational Commerce Solution

  • Genesys Partner Awards 2023 - Global Migration Partner of the Year

  • Recognised as a Leader in the Frost & Sullivan 2024 CPaaS Radar

WHAT WE OFFER

  • 30%

    Conversion boost

  • 20%

    Reduction in TCO

  • 60%

    Faster time to market

  • 80%

    Boost in efficiency

Case Study
  • Driving Flipkart’s e-commerce growth with secure calling and proactive support

  • Talk to our CX experts

Drive exceptional interactions and experiences throughout a customer’s lifecycle

Unify engagements across all your channels, conversational AI, and contact centre operations under a single Customer Interaction Suite to deliver superior experiences at every stage of a customer’s lifecycle.

Tata Communications Customer Interaction Suite empowers multiple teams within your organisation to streamline the management of all customer interactions, powering compliant and hyper-personalised experiences at enterprise scale.

Key solutions of our Customer Interaction Suite

Communication Platform as a Service (CPaaS)

Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.

Tata Communications InstaCC™

Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.
  • Communication Platform as a Service (CPaaS)

    Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.
  • Tata Communications InstaCC™

    Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

Use cases across the customer lifecycle

Acquire

Identify and attract customers with contextually relevant interactions
  • Outbound agent outreach
Augment your Martech stack with an ecosystem of partners

Why choose Tata Communications Kaleyra?

  • Last-mile reliability

    Delivered through 400+ MNO connects across 210 countries and our underlying telecom infrastructure.
  • Be compliant, globally

    Achieve 100% compliance with our expertise in some of the most regulated markets.
  • The only CX partner you’ll need

    Our consultative, POC-based approach brings in efficiency and peace of mind for you.
  • A secure core for secure CX

    Our carrier-grade network is protected from DDoS attacks, viruses, data thefts and more.
  • Seamless CXaaS

    Keep interactions seamless across your contact centres, mobile, web, stores and chatbots.

Trusted & celebrated by the industry

  • Gartner

    Tata Communications Recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

    Tata
  • Juniper

    Future Digital Awards 2024 Gold Winner Best CCaaS Solution

    Tata
  • Genesys

    Genesys Partner Awards 2023 - Global Migration Partner of the Year

    Tata
  • Juniper

    Future Digital Awards 2024 Platinum Winner Best Conversational Commerce Solution

    Tata
  • WhatsApp

    Partner of the Year 2023 WhatsApp Cloud APIs

    Tata

Customer Success Story

Flipkart & Tata Communications Kaleyra

Flipkart & Tata Communications Kaleyra

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.

Flipkart & Tata Communications Kaleyra

Flipkart & Tata Communications Kaleyra

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.

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