Flipkart & Tata Communications Kaleyra
Flipkart & Tata Communications Kaleyra
Latest Podcast
Redefining customer experience
Discover why 38% of businesses struggle with customer interactions in our latest podcast.
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OUR VALUE PROMISE
Transform your contact centre in just 3 weeks. Embrace the cloud with our flexible CCaaS suite.
OUR ACHIEVEMENTS
Hyper-personalised interactions
Exceptional agent and customer experiences
Actionable AI-powered insights and effortless reporting
Drive exceptional interactions and experiences throughout a customer’s lifecycle
Unify engagements across all your channels, conversational AI, and contact centre operations under a single Customer Interaction Suite to deliver superior experiences at every stage of a customer’s lifecycle.
Tata Communications Customer Interaction Suite empowers multiple teams within your organisation to streamline the management of all customer interactions, powering compliant and hyper-personalised experiences at enterprise scale.
Tata Communications Customer Interaction Suite empowers multiple teams within your organisation to streamline the management of all customer interactions, powering compliant and hyper-personalised experiences at enterprise scale.
Key solutions of our Customer Interaction Suite
Augment your Martech stack with an ecosystem of partners
Why choose Tata Communications Kaleyra?
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Last-mile reliability
Delivered through 400+ MNO connects across 210 countries and our underlying telecom infrastructure.![]()
Be compliant, globally
Achieve 100% compliance with our expertise in some of the most regulated markets.![]()
The only CX partner you’ll need
Our consultative, POC-based approach brings in efficiency and peace of mind for you.![]()
A secure core for secure CX
Our carrier-grade network is protected from DDoS attacks, viruses, data thefts and more.![]()
Seamless CXaaS
Keep interactions seamless across your contact centres, mobile, web, stores and chatbots.
Trusted & celebrated by the industry
- Gartner
Tata Communications Recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS
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- Juniper Research
Tata Communications CIS wins Gold for Communications API Innovation at Juniper Future Digital Awards 2025
Tata Communications’ Customer Interaction Suite (CIS) has been declared as the Gold Winner in the Communications API Solution Innovation category at the 2025 Future Digital Awards by Juniper Research.![Tata]()
- Juniper
Future Digital Awards 2024 Gold Winner Best CCaaS Solution
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- Juniper
Future Digital Awards 2024 Platinum Winner Best Conversational Commerce Solution
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Customer Success Story
Flipkart & Tata Communications Kaleyra
Flipkart & Tata Communications Kaleyra
Omnichannel Cloud Contact Centre
Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.
Omnichannel Cloud Contact Centre
Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.
Resources
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