CC- Global Awards 2020: Customer Experience Excellence
Carrier Community, an exclusive global industry-networking platform for wholesale telecom service providers hosted its 4th Annual CC Global Awards ceremony in Berlin in Aug 2020. The awards recognized innovations and achievements among telecom wholesale operators and ecosystem partners around the globe and were independently judged by a panel of 13 telecoms analysts and experts from the industry.
We are honoured to be recognised as a winner under the Connectivity category by The Peak – Tech Laureates 2020, organised by the Singapore Press Holdings. This award reinforces our commitment towards building a more agile and connected digital future, with our customers, globally.
We are honoured to have been recognised at the 2020 Frost & Sullivan India ICT awards 2020 in 8 categories. Winning these awards multiple years in a row is a testament of our credibility as a trusted advisor to our customers.
Enterprise Telecom Service Provider Company of the Year – Large Enterprise Segment (Five-time winner)
Enterprise Data Service Provider Company of the Year (Eleven-time winner)
Managed Multi Cloud Service Provider Company of the year (Three years in a row)
SDWAN Service Provider Company of the year (Three years in a row)
Managed Security Service provider – Telecom Company of the year (Two years in a row)
Unified Communications Service Provider Company of the Year (Three years in a row)
Cloud Interconnect Service Provider Company of the Year (Two years in a row)
Video Managed Services Provider Company of the Year (Two years in a row)
At Tata Communications, we are honoured to have been recognised as a Leader in the 2020 Gartner Magic Quadrant for Network Services, Global for the seventh year in a row, assessed on our completeness of vision and ability to execute.
PEAK Matrix Assessment 2020 by Everest Group
Everest Group’s PEAK Matrix® assessments are the international benchmark for global service providers, locations, products and solutions. We’re thrilled to have been recognised for the strength of our global network services portfolio which helps drive change for customers on their network transformation journey with unparalleled next-generation services.
Stevie Awards
We won a Bronze at Stevie awards for ‘Innovation in Customer Service’, our consecutive win for this category in 2 years. Stevie awards is an industry acclaimed platform organising awards for last 14 years recognising achievements in customer service, business development, and sales professionals worldwide.
CCW Asia Excellence Awards
We won a Bronze for ‘Best Customer Service’ at CCW Asia Excellence award. The ‘Best Customer Service’ category recognises the contact centre that promotes exceptional end-to-end customer experience by putting their customers at the heart of every process and operation.
2019
Tata Communications is named SD-WAN Service Provider of the Year – APAC and Enterprise Application of the Year – Media in MEF 2019 Award
MEF announced the winners for the 2019 MEF Awards, which recognize excellence and innovation in the global community committed to providing communications solutions optimized for the digital economy. MEF’s awards program is the largest in the world focused on emerging dynamic network services powered by SD-WAN, Carrier Ethernet, LSO, SDN, and NFV technologies.
Tata Communications are honoured to receive the Frost and Sullivan 2018 Sub-Saharan African IoT MVNO Visionary Innovation Leadership Award
ROCCO Awards – Customer Service Leader & A2P Messaging
Tata Communications wins two awards from ROCCO Research; Rated by 350 mobile operators worldwide and recognised as Tier 1 A2P SMS Messaging Vendor and Best Vendor for Customer Service 2019.
This award recognises e-SIM solution providers that are helping MVNOS/operators/OEMS to scale up and adjust their businesses to provide global connectivity.
The explosion of connected devices, collectively referred to as #IoT, will see billions if not trillions of new connected data sources globally. Tata Communications is proud to receive the award for ‘Most Innovative IoT project’ at Telecom Asia Awards 2019.
Telecom operators are always chasing the next big project to enhance the lives of the community they serve. Tata Communications is honoured to receive the award for ‘Most Innovative Telecom project’ at Telecom Asia Awards 2019
Tata Communications won the ‘Best Customer Service Provider’ award at this year’s Telecom Review Summit by linking customer experience to business outcomes. This achievement once again highlights our commitment to enhancing Customer Experience (CX) and treating it as an entirely separate ecosystem.
NASSCOM DSCI Excellence Award 2019 for Cyber Security Services
The award recognises our innovative security solutions to help address the ever evolving cyber security risks, build resilience and increase trustworthiness to create a conducive environment for business.
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Frost & Sullivan 2018 India ICT Awards
Tata Communications bags six awards in the Enterprise Telecom Services and Infrastructure categories
Enterprise Data Service Provider of the Year (Tenth year in a row)
Enterprise Telecom Service Provider of the Year—Large Enterprise Segment (Fourth year in a row)
IoT New Product/Service Innovation Award (Second year in a row)
Third Party Managed Hybrid Cloud Provider of the Year (First time winner)
SDWAN (Software-defined WAN) New Product/Service Innovation Award (First time winner, new award category)
Conferencing Service Provider of the Year
UBS Forums India 2018 CX Strategy Summit and Awards
Tata Communications bags Best Customer Experience Award 2018
Best Customer Experience First Time Winner
2017
Frost & Sullivan 2017 India ICT Awards
Tata Communications Receives Accolades for its Five Awards at Frost & Sullivan’s 2017 India Digital Transformation Awards
Enterprise Telecom Service Provider of the Year- Large Enterprise Segment Third year in a row
Enterprise Data Service Provider of the Year Ninth year in a row
Hosted Contact Centre Service Provider of the Year Sixth year in a row
Third Party Datacenter Service Provider of the Year
Second year in a row
IoT New Product/Service Innovation Award
First time winner – new award category
CIO CHOICE 2017 Honor & Recognition
Digital Transformation Enabler in the Large Enterprise category
2016
Frost & Sullivan
2016 Asia-Pacific Managed Unified Communications Services Provider of the Year
Aon Hewitt
Best Employer in India
Carrier’s World Awards
Best Wholesale Carrier – Global (Winner)
Capacity Global Carrier Awards
Best Global Wholesale Carrier – Voice (Winner)
Best Global Wholesale Carrier – Data (Finalist)
Best Middle Eastern Wholesale Carrier (Finalist)
Best Voice Service Innovation – Mature Markets (Finalist)
Best Unified Communications Innovation (Finalist)
Metro Ethernet Forum (MEF) Awards
Wholesale Service Provider of the Year – APAC
Best Enterprise Application Award – Media
Third Network Proof of Concept – a collaborative proof of concept which simulated a new type of network experience that builds on our vision of making the Internet fit for business. (http://tataco.ms/NnyBZP)
World Communication Awards
Best Wholesale Operator (Winner)
Best Network Transformation Initiative (Finalist) – Tata Communications Transformation Services – Architecting the Telco Transformation
CEO of the Year (Finalist) – Vinod Kumar
Frost & Sullivan 2016 India ICT Awards
Tata Communications was recognised for outstanding business performance in six categories:
Enterprise Telecom Service Provider of the Year- Large Enterprise Segment
Second year in a row
Enterprise Ethernet Provider of the Year
Third year in a row
Hosted Contact Centre Service Provider of the Year
Fifth year in a row
Enterprise Data Service Provider of the Year
Eighth year in a row
Third Party Datacenter Service Provider of the Year
Enterprise VOIP Provider of the Year
2015
Frost & Sullivan 2015 India ICT Awards
Tata Communications was recognised for outstanding business performance in four categories:
Enterprise Telecom Service Provider of the Year – Large Enterprise
Congratulating Tata Communications on the award, Mr Benoy CS, Director ICT Practice, Frost & Sullivan said, “Tata Communications has emerged as one of the leading brands in the Indian telecom space and has earned a very prestigious position among large enterprises. Tata Communications has leveraged its robust sales structure to deliver a customised and differential experience to specific customer types and segments. Its noteworthy expertise in wireline data, managed services and cloud services portfolio has enabled Tata Communications to emerge as a successful player in the large enterprise category. Its constant zeal to invest and expand its infrastructure to offer unparalleled service levels and scalability for large enterprises has ensured that it continues to be a provider to be sought after.”
Enterprise Ethernet Provider of the Year (second year in a row)
Mr. Benoy CS, Director ICT Practice, Frost & Sullivan congratulated Tata Communications as the “largest Indian Ethernet player with a strong global presence and reputation. With its focus on innovation and strong investments in the Ethernet space, it has continued its dominance in the market and is the only Indian operator offering next generation Ethernet as well as Low Latency Ethernet. Their substantial global network enables them to enhance the depth of their portfolio in Ethernet with new services like International Ethernet and iMPLS, bringing best-in-class global standards to the Indian ecosystem.”
Hosted Contact Centre Service Provider of the Year (fourth year in a row)
“Tata Communications continues to lead the Hosted Contact Centre market with a significant market share of 64.8% and revenue growth of 45% in CY 2014. Tata Communications has been constantly enhancing its cloud contact centre services to provide a superior experience for its customers. Its key differentiator is the single, secure and unified service level agreement (SLA) for all physical transport, voice, network, data centre and application services; complimented by a complete suite of partners who are some of the best across virtualisation, storage, network load balancing and health monitoring solutions.” – Mr Benoy CS, Director ICT Practice, Frost & Sullivan
Enterprise Data Service Provider of the Year (seventh year in a row)
Congratulating Tata Communications on the award, Mr Benoy CS, Director ICT Practice, Frost & Sullivan, said, “Tata Communications has continued to remain the go-to provider in the Enterprise Data space. It offers the largest amount of internet capacity in India with a best-in-class customer experience provided to both national and international enterprises in India. They are also constantly evolving their portfolio to meet market needs and invest in innovation by bringing to the table global standards and products in the Enterprise Data space. They offer a compelling value proposition to enterprises that covers the spectrum of services in the data space translating into them being the preferred choice for enterprises in India.”
Leading Lights 2015 – Most Innovative Enterprise Service: IZO™ Internet WAN
Awarded to the communications service provider (cable, fixed, mobile) that has launched the most innovative business service for enterprise corporate users during the past year.
Asia Pacific UC as a Service Product Line Strategy Award
Frost & Sullivan 2014 India ICT Awards
Enterprise Data Service Provider of the Year (sixth year in a row) Audio Conferencing Service Provider of the Year Third Party Data Centre Service Provider of the Year Enterprise Ethernet Provider of the Year
Current Analysis: Tata Communications – Global IP VPN Service, Priority Ethernet, Dedicated Ethernet
Rated as ‘Strong’ in the global data WAN segment
Current Analysis: Tata Communications – Wholesale
Rated as ‘Very Strong’ in the global wholesale segment
Current Analysis: Tata Communications – Global Enterprise
Rated as ‘Very Strong’ in the global enterprise, business network and IT services segment
MEF 2014 Ethernet Excellence Awards
Best Service of the Year – Global 2014
Best Application of the Year – Media/Sports/Entertainment 2014 (for work with Formula 1®)
Global Carrier Awards 2014
Awarded the Judges Choice award in recognition of CDN network’s capabilities and achievements
2013
The Forrester Wave™: Asia Pacific Carrier Ethernet Services Q4 20131
Tata Communications is positioned as a Leader in this Forrester Wave™
The Forrester Wave™: Managed Global MPLS Services Q1 20132
Tata Communications is positioned as a Strong Performer in this Forrester WaveTM
Frost & Sullivan 2013 India ICT Awards
Enterprise Data Service Provider of the Year Hosted Contact Centre Service Provider of the Year Third Party Managed Services Provider of the Year Managed Video Conferencing Service Provider of the Year
Frost & Sullivan 2013 Best Practices Awards
Asia Pacific Managed Video Collaboration Service Provider of the Year
Current Analysis: Tata Communications – Global IP VPN Service, Priority Ethernet, Dedicated Ethernet
Rated as ‘Competitive’ in the Global Data WAN segment
Current Analysis: Tata Communications – Integrated Business Video Systems
Rated as “Threatening” in the Video segment
Current Analysis: Tata Communications – Wholesale
Rated as ‘Very Threatening’ in the Global Wholesale segment
Current Analysis: Tata Communications – Global Enterprise
Rated as ‘Very Threatening’ in the Global Enterprise, Business Network and IT Services segment
Regional Service Provider of the Year APAC 2013
MEF Carrier Ethernet Service Provider Awards 2013
Best Carrier Ethernet Business Application of the Year APAC 2013
MEF Carrier Ethernet Service Provider Awards 2013 (for work with Formula 1®)
The Forrester Wave™: Asia Pacific Carrier Ethernet Services Q4 20132
Tata Communications is positioned as a ‘Leader’ in this Forrester Wave™
The Forrester Wave™: Managed Global MPLS Services Q1 20133
Tata Communications is positioned as a ‘Strong Performer’ in this Forrester Wave™
Frost & Sullivan 2013 India ICT Awards
Enterprise Data Service Provider of the Year Hosted Contact Centre Service Provider of the Year Third Party Managed Services Provider of the Year Managed Video Conferencing Service Provider of the Year
Frost & Sullivan 2013 Best Practices Awards
Asia Pacific Managed Video Collaboration Service Provider of the Year
Current Analysis: Tata Communications – Global IP VPN Service, Priority Ethernet, Dedicated Ethernet
Rated as ‘Competitive’ in the Global Data WAN segment
Current Analysis: Tata Communications – Integrated Business Video Systems
Rated as ‘Threatening’ in the Video segment
Current Analysis: Tata Communications – Wholesale
Rated as ‘Very Threatening’ in the Global Wholesale segment
Current Analysis: Tata Communications – Global Enterprise
Rated as ‘Very Threatening’ in the Global Enterprise, Business Network and IT Services segment
2012
The Forrester Wave™: Emerging Managed Security Service Providers3
Tata Communications is positioned as a Contender in this Forrester Wave™
Frost & Sullivan 2012 India ICT Awards
Enterprise Data Service Provider of the Year Hosted Contact Centre Service Provider of the Year Third Party Managed Services Provider of the Year
Frost & Sullivan 2012 Best Practices Awards
Asia Pacific Managed Enterprise Video Service Provider of the Year
Forrester Research, Inc., “The Forrester WaveTM“: Asia Pacific Carrier Ethernet Services Q4 2013 by Clement Teo, November 6th, 2013
Forrester Research, Inc., “The Forrester WaveTM“: Managed Global MPLS Services Q1 2013 by Brownlee Thomas, Ph.d., March 27th, 2013
Forrester Research, Inc., “The Forrester WaveTM“: Emerging Managed Security Service Providers, Q1 2013 by Ed Ferrara and Nick Hayes, January 8th, 2013
The Forrester Wave™: Emerging Managed Security Service Providers5
Tata Communications is positioned as a Contender in this Forrester WaveTM
Frost & Sullivan 2012 India ICT Awards
Enterprise Data Service Provider of the Year Hosted Contact Centre Service Provider of the Year Third Party Managed Services Provider of the Year
Frost & Sullivan 2012 Best Practices Awards
Asia Pacific Managed Enterprise Video Service Provider of the Year
Forrester Research, Inc., “The Forrester Wave™: Asia Pacific Carrier Ethernet Services Q4 2013” by Clement Teo, November 6th, 2013
Forrester Research, Inc., “The Forrester Wave™: Managed Global MPLS Services Q1 2013” by Brownlee Thomas, Ph.d., March 27th, 2013
Forrester Research, Inc., “The Forrester Wave™: Emerging Managed Security Service Providers, Q1 2013” by Ed Ferrara and Nick Hayes, January 8th, 2013
Press and Industry Awards
2013
Power 100 – Vinod Kumar
Global Telecoms Business Power 100 list 2013
CEO of the Year – Vinod Kumar
Asia Communications Awards 2013
Press and Industry Awards Voice
2013
Best Wholesale Carrier Awards
2013 World Communications Awards
Best Enterprise Service Provider
Tele.net Awards 2013
2012
Best Asian Wholesale Carrier Award
Capacity Awards 2012
2011
Global Wholesale Telecommunications Award
Capacity Awards 2011 Best Global Offering
Best Long Distance Opératoire (India)
Tele.net Telecom Opératoire Awards 2011
Best Wholesale International
Telecom Asia Award 2011
2010
Global Wholesale Telecommunications Award
Capacity Awards 2010 Best Global Offering
Best Wholesale Carrier
World Communication Awards 2010 Shortlisted
Best Pan-African Offering
AfricaCom Awards 2010 Shortlisted
Best International Wholesale Carrier
Telecom Asia Awards 2010 Shortlisted
Top ILD Opératoire Awards
Voice & Data Magazine Awards 2010
2009
Global Wholesale Telecommunications Award
Capacity Awards 2009 Best Global Offering
Top ILD Opératoire Awards
Voice & Data Magazine Awards 2009
2008
Global Wholesale Telecommunications Award – Best Market Strategy
Capacity Awards 2008
International Wholesale Infrastructure Transformation (for Global Voice IP Network)
Global Telecom Business Innovation Awards 2008
Best Long Distance Opératoire Award (India)
Tele.net Telecom Opératoire Awards 2008
Top ILD Opératoire Awards
Voice & Data Magazine Award 2008
2007
Best Wholesale Carrier, Middle East
Telecoms World Award 2007
Best Pan Asian Wholesale Award
Global Wholesale Telecommunications Award, Capacity Magazine 2007
Best Wholesale Carrier
World Communication Award 2007 Shortlisted
Top ILD Opératoire Awards
Voice & Data Magazine Award 2007
2006
Best Wholesale Carrier
World Communication Award 2006
Best Pan Asian Wholesale Award
Global Wholesale Telecommunications Award from Capacity Magazine 2006
Best M&A
Leading Lights 2006
Top ILD Opératoire Awards
Voice & Data Magazine Award 2006
Press and Industry Awards Data
2013
MEF Carrier Ethernet Service Provider Awards 2013
Best Service Provider of the Year, APAC
Best Carrier Ethernet Business Application of the Year 2013 (for work with Formula 1®)
2012
Prix spécial de l’innovation de Paris-Ile de France Capitale Economique 2011
The Greater Paris Investment Agency Award
2011
Best APAC Wholesale Ethernet Service, APAC 2011
MEF Carrier Ethernet Service Provider Awards 2011
Best Business Service, APAC 2011
MEF Carrier Ethernet Service Provider Awards 2011
APAC Service Provider of the Year 20011 (Ethernet and Telepresence)
Cisco Partner Summit 2011
Srinivasa Addepalli, VP Corporate Strategy, voted one of the top 40 most influential people under 40 years old in the telcoms industry, in 2011
Global Telecoms Business 40 Under 40, 2011
2010
Telepresence Managed Service Provider of the Year 2010
European CEO 2010 Awards
Best APAC Wholesale Ethernet Service
MEF Carrier Ethernet Service Provider Awards 2010
Best Service Provider of the Year
MEF Carrier Ethernet Service Provider Awards 2010
Most Innovative Business Video Project (for Tata Communications’ Global Telepresence Exchange and Public Rooms)
Cisco Networkers 2010 Innovation Awards
Srinath N, MD Tata Communications, voted 16th most influential person in the telecoms industry in 2010
Global Telecoms Business Power 100, 2010
Srinivasa Addepalli, VP Corporate Strategy, voted one of the top 40 most influential people under 40 years old in the telcoms industry, in 2010
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Enterprise Telecom Service Provider Company of the Year – Large Enterprise Segment (Five-time winner)
Enterprise Data Service Provider Company of the Year (Eleven-time winner)
Managed Multi Cloud Service Provider Company of the year (Three years in a row)
SDWAN Service Provider Company of the year (Three years in a row)
Managed Security Service provider – Telecom Company of the year (Two years in a row)
Unified Communications Service Provider Company of the Year (Three years in a row)
Cloud Interconnect Service Provider Company of the Year (Two years in a row)
Video Managed Services Provider Company of the Year (Two years in a row)
Asia-Pacific Managed SD WAN Service Provider of the Year
Unified Communications Service Provider of the Year (Second consecutive year)
Enterprise SIP Trunking Service Provider of the Year (First time winner)
Managed Video Services Company of the Year (First time winner)
Managed Security Services Provider of the Year (Telcos) (First time winner)
Managed Multi Cloud Service Provider of the Year (Second consecutive year)
SDWAN Service Provider of the Year (Second consecutive year)
Cloud Interconnect Service Provider of the Year (First time winner)
Product Line Strategy Leadership Award for Global Hybrid Cloud Services Market
